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Business Profile

Artificial Plants

Vogue Plants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Plants.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plant back on March 2022 and never received it. They charged my card $155 and the plant never came. “Peter” from vogue emailed me back ONCE in March saying there was issues getting the merchandise out but he promised it would be soon. Never came. I need a refund. He ignored all my emails after that then his email address became invalid. He is obviously stealing peoples money and it needs to be stopped. The vogue website doesn’t even exist anymore. I’ve waiting six months and I’m going to take further action if I can’t get this resolved. People work hard for their money, not just to be stolen by people like “Peter”.

  • Initial Complaint

    Date:07/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one Japanese Fruticosa Tree from Vogue Plants for $222.32 CAD in March. My credit card was charged on March 12, 2022 and I received a order confirmation email on March 21, 2022. On April 25, 2022 I sent a email to Vogue Plants customer service with no response. I followed up on May 3, 2022 and received a response from Peter who said that he received their stock from their Chinese manufacturer, but it was flagged by the department of agriculture even though he had all the certificates in-line. Peter informed me that he had re-applied for the entry permit and was waiting for it to be processed. He said it would be released any day and my order would be delivered. I did not receive any shipment email or the actual order. I followed up with Peter again on July 2, 2022 and received Mail Delivery Failure message. I sent a Facebook message the same day which showed the status as "sent". On July 13, 2022 I sent another email and again received a Mail Delivery Failure. I attempted to send another Facebook message and got a "couldn't send" error. I have also been periodically checking the website and it looks to be down. At this point I would like a refund.

  • Initial Complaint

    Date:06/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a plant over 3 months ago despite the product saying it's in stock and shipping in 7 days. I have reached out repeatedly to them and for awhile got emails back from Peter claiming the real wood of the tree was stuck in customs and needing additional paperwork from them which he supposedly submitted. I asked for an update some time later and he claimed the tree would then be here within the week. After still no delivery I requested the tracking number multiple times with no reply from them and they refuse to give it to me. I requested a refund last week and still nothing and no delivery. At this point this has to be a huge scam and all I want is a refund.

  • Initial Complaint

    Date:06/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a indoor false tree and was told it could be 3 weeks before delivery. It has been several months now but. I was charged 158.99$ any ways. Can get no response from company

Vogue Plants is NOT a BBB Accredited Business.

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