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Business Profile

Flooring Contractors

Jeff's Quality Flooring LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave 700 to him and he never completed the floor work and he spent the money.
  • Initial Complaint

    Date:05/31/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** quality flooring in goffstown nh and ********** will not do the work and has kept the money and will not refund it it he's scamming me. This began on April 16th with no resolution and won't return my money.

    Customer Answer

    Date: 06/12/2025

    I still have not heard from Jeffs Quality flooring in goffstown nh to refund my money.  I couldn't fill out the form and sign it that you sent me..
  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date of Transaction: May 18, 2023 - Amount Paid: $2,400 (This was a deposit toward the total project cost of $3,500)- Service Agreed Upon: Installation of new hardwood staircases at my residence.- Nature of the Dispute: the owner of the business did not undertake any actions related to the installation and failed to complete it by the agreed deadline of February 29, 2024. Furthermore, he committed to refunding the total sum of $2,400 by March 30, 2024. As of April 10, 2024, this refund has not been received (please refer to the attached refund agreement for details)- Attempts to Resolve the Issue: the owner of the business has repeatedly postponed the installation of the staircases and the issuance of the refund, citing various reasons. These reasons include commitments to other projects, the death of a relative, fires at his aunt's house, personal illness, the loss of his phone, and car repairs and breakdowns. It appears that he is using these excuses to avoid completing the project or issuing the refund.I am seeking assistance in securing the refund, as attempts to communicate with and rectify the situation involving the owner of the business have been unsuccessful.

    Customer Answer

    Date: 04/11/2024

    Their email address is *********************

    Thank you!

    Kwonmoo

    Customer Answer

    Date: 04/22/2024

    Hello,
    I sent a text message to him but I did not receive his response yet. Please advise me what could be the next step if he refuses to respond. Thank you!
    **************

    Customer Answer

    Date: 05/02/2024

    Thank you for the update. Because he does not respond, can you refer me to the ********* of ************ General?

    Kwonmoo

    Customer Answer

    Date: 05/21/2024

    Hello,

    I want to let you know that the business owner directly contacted me and made a full refund. Thank you so much for helping me with resolving the issue.

    Best wishes,

    Kwonmoo

    Customer Answer

    Date: 05/22/2024

    Hello,

    The check he sent me has some issue so the bank does not release the money to me yet. So the issue is not resolved yet. I will update you after I find out what happen. Thanks.

    Kwonmoo

    Customer Answer

    Date: 05/23/2024

    Hello, 

    The check he sent me was bounced because of insufficient fund in his account. I think this kind of behavior of this business owner should be recorded and shared with public. I will let you know the situation later. Thank you.

    Kwonmoo

    Customer Answer

    Date: 05/29/2024

    Hello,

    The business owner promised me to send the check today. But, he did not refund it, and asked me another extension. Based on what he did so far, I think he does not have the intention to pay back. Should I file a complaint to the state government?

    Kwonmoo

    Customer Answer

    Date: 06/07/2024

    Hello *******,

    The business owner has not been refunded yet and this case has never been resolved. Please do not close this case. I will let you know if there is update. Thank you!

    Kwonmoo

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