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Business Profile

Florist

Apotheca Flowers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 9 large size ********************* paints from Apthecaflowers.com. Order number ***** for $323.55 on April 4 2024. I recieved the paint and nearly all of the cans were dented. Some so severely that the can was compromised for use. I contacted the business through the email listed for customer service on the website - ******************************* I emailed them twice asking for help resolving the problem with no response. (April 20, April 27). I have called the number listed on the website ************ during the business hours listed many many times but no one answers. I have left a message twice explaining my problem and asking for a call back but have gotten no respons.

    Customer Answer

    Date: 05/18/2024

    I do not believe that contacting the shipping company is the correct response. As you can see from the above pictures the box was in good condition when it arrived and so I dont have a claim with them. 

    I think that the reason for damage was Apotheca packing so many heavy paint items together for shipping resulting in the damage. Or they sent damaged merchandise. 

    their website states that they will replace damaged merchandise as part of their return policy. I have contacted them repeatedly with no response to try and resolve this. They do not answer. 

    their policy:
    Exchanges
    We only replace items if there is a defect or damage caused by something other than poor handling during shipping. Damages caused during shipping need to be addressed with the shipping company directly.
    If you need to exchange it for the same item, email us at ******************************. Once approved, mail your item to: *********************************************** or exchange in store. Shipping the replacement of defective items will be at our expense.

    Customer Answer

    Date: 05/18/2024

    I do not believe that contacting the shipping company is the correct response. As you can see from the above pictures the box was in good condition when it arrived and so I dont have a claim with them. 

    I think that the reason for damage was Apotheca packing so many heavy paint items together for shipping resulting in the damage. Or they sent damaged merchandise. 

    their website states that they will replace damaged merchandise as part of their return policy. I have contacted them repeatedly with no response to try and resolve this. They do not answer. 

    their policy:
    Exchanges
    We only replace items if there is a defect or damage caused by something other than poor handling during shipping. Damages caused during shipping need to be addressed with the shipping company directly.
    If you need to exchange it for the same item, email us at ******************************. Once approved, mail your item to: *********************************************** or exchange in store. Shipping the replacement of defective items will be at our expense.

    Customer Answer

    Date: 05/18/2024

    Pictures of shipping box

    Customer Answer

    Date: 05/18/2024

    Pictures of shipping box

    Customer Answer

    Date: 05/18/2024

    picture of shipping box

    Customer Answer

    Date: 05/18/2024

    picture of shipping box

    Customer Answer

    Date: 06/03/2024

    I have not heard anything from the company

Apotheca Flowers is NOT a BBB Accredited Business.

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