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Business Profile

General Contractor

Home Designers Builders and Remodelers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor has not completed the contract and is not intending to finish the project. One of their subcontractors made a mistake, he failed to catch it and refuses to fix.

    Business Response

    Date: 08/01/2024

    The homeowners were sent to a supplier to pick out the type of material and the edge detail for the countertops.  The day of installation she wasn't home, he sent her a picture and she told him that wasn't the edge detail she picked out.  He had no idea what she picked out because he was not standing next to her when she made the selection nor did she share what she picked out.  The paperwork matches the detail they got and I believe that is the one she picked out that day after talking to the sales woman.  

    Customer Answer

    Date: 08/01/2024

     
    Complaint: 21990908

    I do not accept the business's response as a resolution to my complaint because: 

    I will say this plainly, he is lying. 

    We went to his subcontractor of choice and make the selections.  I was there with my wife and observed the discussion and choices.  We picked the material and the edge together, a pencil edge that was similar to our other counters. She and I continued to discuss the choices after the meeting. 
    We had no further communication with them.  ***** was well aware and participated in discussions with us in matching the edge to the rest of the house. They sent the work order to ***** and he missed it.  We hired him to manage this project and he failed to do so.  He never reviewed the details with us.  When the counter arrived, I was shocked to see the edge.  I reached my wife as soon as possible and she confirmed it was wrong.  
    We both had numerous conversations with ***** and he acknowledged that they made a mistake. At that point, he found the email confirming details that he had missed.  His mistake was not reading the email work order nor confirming with us. 
    ***** conveyed to the counter people that the edge was wrong and they stopped installation and left. To date the counters are unfinished as well as being the wrong ones. 
    His stance that we picked this edge is the first weve heard of it over the last 12 months of this debacle.  
    This is extremely distressing that he has taken this stance after all of our conversations with him  He clearly acknowledged they made the mistake. To turn around a year later and ****** this defense is quite disturbing . This is his subcontractor that he had complete control over and he failed to manage it properly. The bulk of the project was done by subcontractors at his direction. He managed each and every one of them.  They were under his control and we were never privy to any correspondence, cost or management 



    Sincerely,

    *****************

Home Designers Builders and Remodelers is NOT a BBB Accredited Business.

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