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Business Profile

Meats

Lemay & Sons Beef, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business committed to provide services a month in advance, then refused to fulfill commitment without giving any reason.

    Business Response

    Date: 12/29/2024

    Customer or customer to be had reached out a month prior to phone call and asked if we could finish a product that another facility could not , I had said that we could provide the services requested and to reach out when time gets closer for the services needed { which was noted to be in December}   when my secretary had received the call it was one week till Christmas and she didn't feel comfortable having the customer just show up with 500 lb of product to be processed at such a busy time of the month. At that time the office manager had intercepted the call to follow up with the request. Reassuring the customer that we could not take the product at this time for it is one of the busiest times of the year and the week before Christmas would not be possible. The customer to be was getting irritated after some discussion the office manager tried to offer a later date for services and with no satisfaction from the customer assumed that i the owner was avoiding him with no consideration that i didn't have time for a phone call { I was filling in on the ********* floor }  and was in no condition to receive a phone call, told my office manager to go f*** herself after the proposed date was suggested...

    I did follow up with a phone call a day later to try to understand his anger and address the issue of timing due to the holiday 

    He  did apologize for his language and said he was up against the wall for the product needed to be removed from it's location because someone was squeezing to get it out.  

    nothing more was said,  he hung up .....

Lemay & Sons Beef, LLC is NOT a BBB Accredited Business.

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