Complaints

This profile includes complaints for Seacoast Modular Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Seacoast Modular Homes, Inc. has 2 locations, listed below.

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  Seacoast Modular Homes, Inc.

  611 Breakfast Hill Rd Greenland, NH 03840-2418

• 

  Seacoast Modular Homes, Inc.

  PO Box 405 Stratham, NH 03885-0405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our modular home was delivered and set in March, 2024. There were 4 issues with the construction that we asked the company to address; slider misalignment, faulty interior door knobs, window that was replaced (replaced because all windows on home were incorrect requiring the change - windows were missing grills) has a broken window tensioner and misaligned latch (therefore cannot be locked). The slider and door k**** have been corrected by and we were reimbursed for the work. The fixing of the soffits was corrected by our contractor who we have paid but not been reimbursed for. The window latch remains broken. Despite multiple emails, a text and even a attempt on ******** (I've now been blocked from their page it seems) there has been no response as to the status of resolution. I have uploaded email correspondence for review. Should you require more, please reach out. We are just looking for reimbursement for the soffits (we sent pictures as requested as well as the invoice for how much we paid to correct this) and the window to be replaced...winter is coming we'd like the window to latch completely to avoid any heat loss. **** is the president of the company. Text and email have been the best method of communication - if you call his phone he often does not answer and his VM is full. I was advised of this by the sales person earlier on.

  Business Response

  Date: 09/23/2024

  We have addressed the complaint directly with the consumer. At the basis of the complaint is 2 windows service issues that should be covered by their window manufacturer warranty. We started the warranty claim on their behalf and sent them the information to handle the rest of the claim.

  We also sent them the contact information for the modular manufacturer to discuss reimbursement for their warranty claim, which the factory denied when we originally submitted it. 

  These issues are not related to Seacoast Modular's portion of the project. They relate to 2 warranty issues, which we have assisted them with.

   

  Customer Answer

  Date: 10/02/2024

   
  
  Complaint: 22278932
  
  
  
  I do not accept the business's response as a resolution to my complaint because these are issues that when initially identified should have been handled in a timely fashion and were not and the resolution options provided haven't provided any other solution other than more delays. 

  I reached out to Charles Funk at PBS - He will not speak to me regarding the claim because he needs some form completed first and the form can only be mailed to me.  Just another delay.  I am afraid when this is all said and done, we will have no recourse to the denied claim given the amount of time that has passed.  We were never even notified of the denial until I reached out to the BBB!!!  

  Harvey is sending us new sashes, but these are not even ready to ship until the end of the month.  We then need to figure out how to install them.  We originally asked for a Harvey technician at the start of this issue, which was months ago.  Another delay.  

   

  Sincerely,
  

  
  
  
  Elizabeth Taylor

  Business Response

  Date: 10/03/2024

  As confirmed by the homeowners previous reply, these are warranty issues outside of the control of my company. If she has BBB complaints, they should be directed to the appropriate companies. I respectfully request that the BBB remove this complaint immediately.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a new home (H32**38**33333834**33H) put on foundation July 25th - 2022 Rest of house completion would be 5-6 months after placement. Still waiting. Kept putting us off. Husband had major heart surgery - and now pace maker...80yr old - dealing with this. Text and call numerous times going back - Sometimes calls back but months later he may respond. Kept saying they were coming - no show months in between before they would come. Kitchen - draw fronts to be replaced - panel on island cracked 8" down Bathroom vanity door cracked Toilets - keep running 3, master bath s**** missing on handle comes off Shower - 2nd fl. Doesn&#**;t line up - won&#**;t go in track also needs molding on floor around tub - towel + toilet holder loose 2nd fl closet to be adjusted (lge rm)two screens - ripped + hole Trap door to basement held up with pole - system to put in recess light - to be clean full of dent trim around outside window damaged to be replaced siding outside - against windows to short - water getting behind cut in floor -

  Business Response

  Date: 04/17/2024

  We will reach out to the homeowner. They have a beautiful home that we built 99.9% of and they have been living in for over a year. Sadly, they need a small list of repairs done, all cosmetic. The person we had working on their home is no longer working with us. The items are mostly some cabinet doors and other touch-up. I have a list fro my last visit to their home. We will gladly take care of the items. I feel terrible because I personally dropped the ball on these items. I knew there was an outstanding balance of $10,000.00 that the customer was going to pay on completion, and since the repairs needing to be made are under $1,000.00 I thought they would have some comfort knowing I would eventually get to it. I got busy and I didn't finish. I will delegate to a member of my team and have them make it a top priority and close out their project. *** and *** have been very great customers and I can't express how unhappy I am that I didn't get back to them quick enough to avoid this. I hope they are enjoying their home!