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Business Profile

Signs

Zax Signage & Recognition Products

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have an ongoing arrangement with Zax Corp since 1997 to produce name plates for a plaque as needed. This arrangement has worked well throughout the years and we have had no complaint. Following COVID-19 pandemic we have had problems with communication with them. At one point I called the Chamber of Commerce for Greater Portsmouth Area to find out if they were still in business since I was having such a hard time reaching them and wondered if they had shut down. We had sent off for 3 plaques in October and November time-frame and we did not receive them until end of March with no communication on status of the orders until I pressed them for information starting in February. We have resolved that order but placed another plaque order in March. We have followed the same procedure as in the past.
    Request sent 3/23/22
    Check sent 3/24/2022 (check 31135)
    Proof sent & approved 4/18/22
    Emailed for status update 8/2/22 no response
    Emailed for status update 8/23/22 no response
    called 9/1/22
    called 9/7/22 (603-889-4126) & emailed [email protected] and [email protected]
    9/13/22 Called Portsmouth Chamber of Commerce ((603) 610-5510) left msg.
    9/14/22 emailed Greater Portsmouth Chamber of Commerce. After trying to call again and receiving their answering machine.
    The check did clear our bank.

    We understand there are delays but we would appreciate a response.

    Documents attached 1-3 are regarding the order from last fall - resolved (provided just as background to show that this is seems to be an ongoing issue in the recent past).
    Document 4 & 3.5 and Quote are for the latest order - unresolved
    Document "Zax Corp Quote 1997" - original order/agreement setup with them.

    If you need anything else please reach out.
    ****** *******

Zax Signage & Recognition Products is NOT a BBB Accredited Business.

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