Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2003 Buick Rendevous from this dealer after a test drive and the car seemed fine. Hours after purchase the check engine light went on and as I went to get it inspected it required $700 worth of work to pass inspection. I sent a letter to Joe at the dealer and asked if he would pay only half of what it cost to get the car to pass inspection which I thought was fair if he is indeed a reputable dealer and have heard nothing back from him. I do like the vehicle very much but would appreciate consideration on the matter which I believe is fair.

  

  Business Response

  Date: 04/25/2023

  Route 111 Auto sales inc. is closed until 05/01/23. We are moving locations to our new building located at 409 Emerson ave Hampstead NH. On 4/25/23 I picked up my mail and there was a letter from *** stating his concerns and desired resolution. On 4/25/23 I called *** advised him we are closed until 05/01/23 and that is why I did not respond sooner.  I advised *** I we  would be happy to help with the repairs performed on his 03 Buick Rendezvous and the problem was resolved. We wish *** the best :-)

  Sincerely,

  Joe G********* 

  Customer Answer

  Date: 05/09/2023

  
  
  Better Business Bureau:
  
  
  
  

  The matter has been resolved and I would recommend doing business with them

  
  
  
  Sincerely,
  
  
  
  *** *****

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consistent with other buyers complaints, I purchased a vehicle from Route 111 Auto Sales only to find out 2 days later that the frame is rotted and can not pass inspection. I was told that this Jeep Liberty will NEVER pass NH state inspection. I understand that the vehicle is 18 years old and sold “As is” but I paid top dollar for this vehicle. The sale price of $5500 on all “what is my vehicle worth” websites states that this cost would be fair IF the vehicle was in good condition. It definitely is not!
  Unfortunately without a lift it is impossible to inspect the undercarriage of any of his vehicles. Numerous complaints through BBB, the DOJ and his own website show a pattern of frame rot or damage with other vehicles he has sold. When I returned to the dealership to discuss options with Joe he looked under the vehicle and stated he didn’t see and rot. 2 NH state inspection stations did!
  Joe offered me a muffler (which was also bad) and $250 to patch a piece of metal to the rocker panel of the passenger door frame. He insisted there was no frame issue. I asked to trade the jeep in for another vehicle on his lot and he refused! That tells me he knows this Jeep is junk and he doesn’t want it either.
  So I am making payments for a vehicle that I can not afford to fix and cannot drive it.
  BBB gave this company a rating of A+ which is misleading the public. After reading complaints and Route 111 responses it is apparent that he takes no responsibility for his actions and no one is holding him accountable.
  I don’t know how he can sleep at night but wish him all the best !

  

  Business Response

  Date: 08/24/2022

  We can understand and appreciate your concern. When you brought the vehicle back to the dealership we both looked under the vehicle and saw the minor issue. We both talked to the inspection station together who advised where the issue was and said there was a "hole" in the muffler (you and I were not able to find this "hole"). I have written you a check for more than the cost of the repairs needed and purchased a brand new muffler for you. This conditions of the sale were very clear and discussed before and during the paperwork process. I have refunded a portion of your purchase price and purchased a new muffler. We cannot exchange your vehicle for another you have a lienholder and cannot sell your vehicle until it is payed off. We wish you the best. 

  Customer Answer

  Date: 08/30/2022

  Joe is a typical used car salesman.  We did look under the vehicle but neither he nor I are mechanics nor are we auto body technicians.  2 different NH state inspection stations stated the vehicle failed inspection due to frame rot.  I am not one to question experts in the auto repair field. They had the vehicle on a lift. We tried to look under the vehicle in 90 degree weather on scorching pavement. I believe the experts.  If he purchased a muffler I am not aware that he has it.  He was to call me when it came in. I have not received a call.  The estimated repair cost to get this vehicle safe and able to pass inspection is $2200-$3400.  His offer of $250 is a joke!  And for information purposes you can in fact trade in a vehicle with a lien holder against it. I don’t know what world he lives in but you do not have to own a vehicle outright to trade in it.  He knows it’s a piece of junk and doesn’t want it back.

  Do not to wish me and my family the best!  If he truly meant it he would help in resolving this issue. That’s his answer the everything…I wish you and your family the best 

  

  Business Response

  Date: 08/31/2022

  I am confused it appears ***** ****** ** has been filing this complaint for his son. His son ***** ****** ** has purchased 2 vehicle from Route 111 auto sales including the one referenced in the complaint. ***** ***** ** is much more polite and respectful than ***** ****** ** and would not have responded in this aggressive personal manner.  ***** ****** **  (customer) knows the muffler has been waiting for him to pick up at the autozone in Plaistow but in case he has forgotten it is still waiting for him to pick up. This vehicle was purchased as is with documentation clearly stating this vehicle would not pass inspection as required per state and federal laws.  The partial refund of $250 and the purchase of a new muffler will be the only goodwill I will be able to provide.