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Business Profile

Apartments

Appleton Oaks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a resident of Appleton Oaks Apartments. I have requested (over a week ago) grab bars to be installed in my shower due to a handicap and the property manager Connie W******** and the Maintenance Manager Mike keep promising me they will be installed giving me a day/date and they are a no show and they have not installed them. No response from either party. I need them installed ASAP. My family intervened on my behalf bc Appleton Oaks does not follow thru with requests from residents. Please Help ***** **** *** *****

    Business Response

    Date: 12/20/2023

    11/27 – Received email from ***** ****** daughter in law, **** ********* regarding grab bars
    11/27 – I emailed ************** back and informed her that our maintenance person was busy that week with inspections and she would have to wait until the following week.
    11/28 – **** ********* contacted me advising that ***** would be “available most of the week with the exception of a few appointments.”
    12/2 – On Saturday, 12/2 I received an email from ***** requesting that “grab bars be installed ASAP” and that she would be in Boston on 11/4 from 11 until 4pm.

    The grab bars have been installed to her specifications. 

    Customer Answer

    Date: 12/20/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 209*****, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

Appleton Oaks is NOT a BBB Accredited Business.

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