Complaints

This profile includes complaints for Planet Fitness (Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Planet Fitness (Headquarters)

  4 Liberty Ln W Hampton, NH 03842-1704

• 

  Planet Fitness (Headquarters)

  9120 Wadsworth Pkwy Westminster, CO 80021

• 

  Planet Fitness (Headquarters)

  29 Traders Way Salem, MA 01970-1870

• 

  Planet Fitness

  1364 Main St Sanford, ME 04073-3660

• 

  Planet Fitness

  635 Broadway Bangor, ME 04401-3363

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is breaking the "Click to Cancel" rule put in place by the *** in October 2024. In order to sign up for this business all you do is download the app select a plan and input your ************** cancel your subscription, you have to go to the front desk and fill out a cancelation form. I am not in ******** anymore, so I cannot go there to cancel it easily.

  Business Response

  Date: 04/24/2025

  Thank you for bringing this matter to our attention.

  We sincerely apologize if the option to cancel a membership online was not communicated to the member and strive to make our policies as transparent and accessible as possible. I attempted to contact the member directly by phone to address their concerns, but were unable to reach them, and their voicemail box was not set up. Although our records indicate that the membership in question has been cancelled, I want to ensure that all concerns have been fully resolved. As a follow-up, I will be sending an email to the member to confirm there are no additional active memberships and confirm all issues have been addressed to their satisfaction.

  We value all of our members and appreciate the opportunity to make this right.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start first by saying that I've been a happy customer of ********************** for more than a decade. I've come and gone to Planet and while I use other gyms as my primary gym, I always keep a Planet membership because it's cheap and flexible. I am always a black card member with multiple guest privileges so I can make use of the tanning booth and massage chairs and bring people. I hope to return.I had a membership in ************, *******, at *****************************************************************************************. They are great people and even though the following wasn't their mistake, they helped me address it, in part. My issue is with the Planet Fitness at ********************************************. In October of 2023, I had some work over that way, so began using that gym often. I gave my number to sign in as I usually do and I was told "you need to update the billing information." Thinking nothing of it and trusting the employee prompting me for that information, I gave my banking and routing number. *I did not sign anything.*Little did I know that she had added it to an account that I had in 2020, reopened that membership, and I got double charged for 11+ months. For MONTHS I was passed around from manager to manager to manager and it was never the same one. ******, who I spoke with when I felt this was nearing a conclusion, promised me a resolution and told me he understood and empathized with me. He was one of 4 people I pleaded my case to. 5 months of tracking this down hoping for progress and ******, the new manager there, was one of the rudest, least professional people I've dealt with in my life. "You are NOT getting a refund," was one of the first things he said to me and it was clear he didn't even understand nor care about my situation.I am formally requesting a full refund. This is step one of a five step process if my concerns are not addressed. Please, do the right thing. Double charging me for about a year is effectively stealing over $200 from me.

  Business Response

  Date: 04/21/2025

  Good morning, 

  Due to this prior members cursing towards staff during interaction surrounding this topic, his membership was cancelled based on violation of policy. He will no longer be contacted due to the negative interaction. If any additional information is needed, please give me a direct call at **************. Thank you!

  Kind regards,

  **** *******

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23192241
  
  I do not accept the business's response as a resolution to my complaint because: I did not curse at the employee. I may have used colorful language in response to your employees brazen disregard for right and wrong on this matter. Please substantiate the claim that I "cursed" at your employee. I have dealt with your employees plenty of times over 10+ conversations and not *one* of them besides ****** said I was anything but respectful and polite.

  I am a good person, I treat people well and do the right thing. Whatever your interpretation of your interaction with your manager is, it does not change the fact that this location double billed me for a year. Legally, there is nothing unlawful about "cursing," or whatever you claimed that I have done and doubt you can substantiate. There is, however, something illegal about charging someone's credit card double without their permission. 

  Just last week I was promised a refund from a territory manager named ******** because much unlike ******, who was the only person who dealt with me the way that he did, he understood my situation and understands the difference between right and wrong. Your club manager at the other branch in ****** and plenty of other employees had professional, respectful conversations with me. ******, on the other hand, was disrespectful and rude from the start and didn't even try to hear my side of the story. 

  I expect the promise refund to be issued. If it is not, I will be filing complaints with the *********************************, the *******************************************************, and I will be filing a small claims suit. This is not about the money for me, it is about the principle. I have been a longstanding, premium paying customer of ********************** for a long, long time. For me to have to put up with this level of disrespect and essentially theft, is pretty telling about how you view people that pay to use your establishment.

  There is right and wrong here and that much is clear,

  Please make this right, 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: ***** ****** Address: *************************************************** Description of Issue:I am writing to formally file a complaint regarding what I believe to be unfair and unethical business practices at the Planet Fitness location in Waterville, ******Approximately two months ago, I attempted to cancel my membership over the phone after losing my job. I did not have transportation at the time and was unable to cancel in person. I also could not cancel online. I was informed that cancellations could not be processed over the phone, which placed me in an extremely difficult position.Despite my circumstances and efforts, Planet Fitness continued to charge my account. I eventually went to the Waterville location in person to cancel my membership before my card was charged again, but I was told I would still be ********** someone living with type 1 diabetes, these charges have impacted my ability to purchase necessary items like food and medication.I am requesting the following:A formal apology for the inconvenience and hardship this policy has caused.A refund for the last two months of charges, as I made a sincere and timely effort to cancel but was blocked by restrictive and inaccessible cancellation policies.Confirmation that my membership is now fully canceled with no further charges.Thank you for reviewing my situation and working toward a fair resolution.Sincerely,***** ******

  Business Response

  Date: 04/21/2025

  A refund request has been summited for 2 months payments of $25.05. as a one time courtesy. Member could have mailed a letter to the club requesting cancelation as her agreement (attached but also outlined below) states in bold. Had the letter been received by the 10th of the month it would not have charged on the 17th as all the billing files get sent out on the 11th. 

  Refund should go in her account it came out of within 7-10 days.

  "To cancel your monthly membership and stop the billing of the Monthly Membership Fee, the club must receive written notification from you delivered to the club by the 10th of the month either in person or preferably via mail to the club
  address listed above. Please note it may take up to seven (7) business days for any membership or billing changes to take effect. In order to cancel your membership prior to the billing of the Annual Membership Fee, the club requires
  written notice from you delivered as described above no later than the 25th of the month before such billing. The Annual Membership Fee is fully earned when received and is non-refundable"

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership and paid for the first month, I was contacted the next day by an employee at the gym that advised I had a past due balance from a previous account in my name for the amount of 15 dollars which I agreed to pay. I was then called again by the same employee an hour later that said I had another account which belonged to my ex girlfriend that was registered to her that also had a 15 dollar past due balance. I explained that was not my account and was advised that I still had to pay it because I had made a payment on her account at some point and if I didnt pay it I would lose my membership. I asked to speak to the manager who confirmed that I had to pay the past due balance on both my own account and an account that didnt belong to me simply because I had made a payment on her account. I then contacted the planet fitness headquarters and filed a complaint with them and was told by the person that filed the complaint that I shouldnt have to pay a balance on someone else account and that made no sense. Upon arriving at the gym I explained that I had filed a complaint to the manager and he advised he had contacted his regional manager who also said I would be required to pay the past due on my ex girlfriends account to be a member. I never signed any type of agreement on her account that said I would be responsible for making payments on her account if she stopped paying on it, this business practice makes zero sense and I feel like I was taken advantage of on top of the fact that I feel like it is illegal for them to require me to pay a past due balance on someone elses account that I am not attached to in any way. Just because I made a payment on her account does not make me liable if she stops making payments.

  Customer Answer

  Date: 04/17/2025

  The address for the planet fitness is ********************************************************************

  Business Response

  Date: 04/23/2025

  ****** and I spoke about this situation. He paid the amount that showed up in the past due section of the account for his previous membership and the other membership he was paying for previously. We have come to the conclusion that he will keep the new active membership for now. I have left a note in the *** account explaining the club account balance will remain since it was not visible until after we checked that account in days after he came in a paid the past due amount. 

• Initial Complaint

  Date:04/17/2025

  Type:Facilities Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Planet Fitness Accounting Department & Club Management CC: North Carolina Consumer Affairs Division Thursday, April 17th, 2025,******************************************** To Whom It May Concern,I write to you with the utmost respect and a sincere request for the immediate termination of my Planet Fitness membership *********, effective April 16, 2025. This correspondence is also intended to document the basis of my refund request, totaling $125.60, for charges incurred between February 21 and April 17, 2025, for services which were never rendered.Itemized Charges:- $25.40 February 21, 2025 (Initial Enrollment Date)- $49.00 March 3, 2025 - $25.40 March 17, 2025 - $25.40 April 17, 2025 Total: $125.60 I enrolled on February 21, 2025, based on Planet Fitnesss longstanding reputation for offering operational tanning amenities under the Black Card membership tier. Upon visiting both the ***************************************** (*******) and ******************************************************************************/*********) locations, I was informed by staff that all tanning beds had been out of order since before my enrollment date.Regrettably, no signage was posted, nor was any notice given at the time of enrollment. Furthermore, I did not receive any of the standard safety disclosures regarding eye protection or tanning use. I joined online and did not engage with staff at the point of sale, and no follow-up communication was *********** accordance with ************** General Statutes, a contract that fails to deliver its promised services may be subject to cancellation and refund. I am therefore requesting the following:1. Immediate membership termination as of April 16, ******. Refund of $125.60 for the period in which the contracted service was inaccessible.3. Written confirmation of both cancellation and refund processing.Thank you for your attention to this matter. I hope this can be resolved promptly and respectfully.Sincerely,******* **** *****

  Business Response

  Date: 04/22/2025

  Thank you for sending this over, we have reviewed this account and attempted to reach out to the previous member to discuss their feedback and address any concerns they may have on their previous account. Upon receiving a member survey, we did process the membership cancellation per the members request on 4/18/25 and provided an email copy of the cancellation document. The member joined on 1/16/25, and had one check in to the location on 1/16/25. We pulled the maintenance logs and did confirm the club did have tanning beds available during this time. The addresses provided of the sites visits did not match the franchise clubs, so we did attempt to reach out to the member to confirm what location was visited. 

  In reference to the consumers question on standard safety disclosures, these items were provided on page 2 of the join contract and do have signage posted in club in the spa area for tanning disclosures. 

  After review review of this contract we confirmed the charges on 2/17, 3/1, 3/17, and 4/17 were her monthly payments and annual fee (3/1) which was disclosed on the agreement provided during the joining process so we are unable to provide a refund at this time. 

  Thank you

  Customer Answer

  Date: 04/24/2025

  Dear BBB Representative,
  Thank you for following up regarding my complaint about the Planet Fitness location on ********************
  I want to clarify again that I only visited the facility once, on the day I signed up. I was sold a membership that included tanning and spa services however, when I tried to use them immediately after joining, the entire suite was closed. The only notice about this was a handwritten sign posted inside the locker room, which was not visible before I signed up.
  The staff at the front desk made no mention of the services being unavailable, and I would not have signed up if I had known. It was disappointing to be sold on features I could not use, and I believe this was a basic failure to inform the customer whether intentional or not.
  ********************** has responded saying the tanning beds were functional, but that is simply not what I experienced, and I would appreciate if my actual experience could be taken into consideration.
  All Im asking for is a full refund and cancellation of the membership, since I paid for access to services that were not provided. I believe thats a fair and reasonable request under these circumstances.
  Thank you for your continued help in resolving this.
  Sincerely,
  ******* **** *****

   

  It's $100 im asking for now since CHIME already refunded me for $24 THANK YOU BYE

  Customer Answer

  Date: 04/29/2025

  Enclosed is a statement and even though the owner emailed me to tell me he has a family establishment...yet again im unsure why when my credit card disputed the charge, same day 4/17 this email stated I was charged and added a late fee. 

  I have not received documentation confirming I won't be billed and I need this fixed thank you.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ****** and I am writing on behalf of myself as partial payor and my 20 year-old daughter, **** ******* She had a membership with a Planet Fitness facility in Wilmington, Delaware located at 2201 Farrand Dr, Wilmington, DE 19808. She cancelled the membership on 2/9/2022 (see attached form), but has been charged for it for the past 3 years despite repeated calls to have it stopped. She contacted the finance department and was told that there is no record of her being billed and that was confirmed when I called. I sent the attached letter and her bank statements showing these charges HAVE been occurring to Planet Fitness's legal department. We have attempted to block them through her bank going forward, although we aren’t sure if that will work. She is a 20 year-old college student who has been illegally charged nearly $600 for a membership she cancelled properly and I am writing to request that she be refunded this amount (see attached spreadsheet).

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't go to Planet fitness ********************* location but they billed me $25. I did not sign up with them . I've never been there. I don't even have a vehicle and the place is too far to walk even if I wanted to go to that gym. I called them 3 times and emailed them and they kept telling me I'd have to come in to get this corrected. I'm disabled and there's no way i would waste my time to get there somehow when they obviously didn't need me in person to charge me in the first place. It's possible their location was already populated in their website but I've already signed up to the correct gym which is closer and I use a different payment method for my current gym. All l know is that THIS charge is not correct. Meanwhile this has caused me to not be able to pay my legitimate obligations and also caused late fees with my utility company.

  Business Response

  Date: 04/03/2025

  Unable to reach member, but an email has been sent to the member and currently awaiting response. Upon contact, additional detail will be provided. 

  Business Response

  Date: 04/07/2025

  We have attempted to contact this member via phone call and email, with no response. Also, this member claims to have never been to the location but has a photo on file and all of his information matches the information he provided in this complaint. We will provide a courtesy cancel to avoid any further charges. 

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting that this business stops billing me $10 monthly. A few years ago, I took my nephew ******* ********** in to sign up for a gym membership with this business. I gave them my debit and was paying $10 a month. He has not used this gym since 2023. Today , I called this business to again request that I stop being billed. I had done the same thing approximately six months ago. I was told that they could not stop billing me unless my nephew called or cancel his membership. He is not in the area. He is attending college. I was just being a nice aunt as this young man did nothave parents that were involved in his life however, I am having my own difficulties now and Im requesting that my billing technique be removed and that I get reimbursed as they are aware that I no longer was willing to pay for this membership.Thank you!

  Customer Answer

  Date: 04/03/2025

  **********************************
  

  planet Fitness 

  Business Response

  Date: 04/08/2025

  I was able to speak to the customer on 4/8 over the phone to fully address this concern and come to a resolution with the matter. The customer expressed that she was satisfied with the resolution and appreciative of the support provided.

  Thank you for bringing this matter to our attention. If there's anything further that I can assist with, please do not hesitate to reach back out.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******-hose

• Initial Complaint

  Date:02/24/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing curls with occlusion bands on, my arms were deprived of oxygen, it was bent 90 degrees at the waist arms fully extended and let go of the curlbar 4 inches from the ground because I could not hold it any longer. An employee approached me who was separated by a 5 foot wall, and accused me of "dropping the weight." I called to inform a manager of this unnecessary harassment, and Asia terminated my membership and conspired with my home club as well. There was no violation of policy. Asia would not listen to me, that exasperated and frustrated and did all of this as punishment. We can start all over and I can go back to being a good patron like I was before this escalated due to an egregious lack of professionalism.

  Customer Answer

  Date: 02/24/2025

  **********************************************

  Business Response

  Date: 03/03/2025

  Good morning, 

  Unfortunately, the situation with Mr. ******* escalated when he revisited one of the club locations. This ended with him having to be escorted out by police, so we will be unable to further communicate with this prior member. 

  If there are any questions, please email me at *********************************** Thank you!

  Customer Answer

  Date: 03/03/2025

  Asia decided I had violated policy prior to even viewing whatever tape she claimed to view. She will exaggerate and say I was verbally abusive. I did become angry when SHE CALLED THE POLICE FOR TRESPASSING after Id completed half of a workout. No one had bothered to call me about Asias outlandish actions. I went to the counter to pay for a drink when she decided to inform me of her chosen punishment. Her behavior was egregious and spiteful, simply refusing to let me take 20 minutes to finish a workout. Then she called the police and seemed to lie about the entire situation. I had paid for the drink and the month. I would not comply with her power play, and she lashed out yet again, including threatening to press charges for stealing the drink I had paid for. Asia also called my home club in ********, ** to conspire to have my membership terminated there, which obviously stole my worldwide membership. All Id like is my membership back, and continue to be a respectful patron who minds their own business and is VERY respectful of other patrons and Planet Fitnesss facilities. This is all in return for an employee who approached me and accused me of something I didnt do, and a manager who made an anger-based decision to enact revenge. 

  Customer Answer

  Date: 03/03/2025

  Lastly, the manager at the Planet Fitness in Americus refused to speak with me about he and Asias decision to punish me for complaining about a false accusation, an accusation to a patron who is considerably more mindful of their establishments than most. I would like to clarify that I would like my FULL BLACK CARD MEMBERSHIP reinstated, as I travel all over the east coast for work, NOT just access to the ****** and ******** facilities. 

  Customer Answer

  Date: 03/03/2025

  ************************************************************************.      **************

  **********************************************.        **************

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My long standing membership at Planet Fitness was wrongfully canceled by the manager, after I had brought a safety concern to her.She the manager has also said in an email that she would refund my Annual Fee: She has not refunded the Annual fee from my bank account.

  Customer Answer

  Date: 02/06/2025

  Planet Fitness has sent me a no Trespassing demand, after I had complained to headquarters office of Planet Fitness. I have decided to join a better gym; however, they still have not refunded my Annual Fee of $39.00. ***** ****** the manager of Planet Fitness told me in an email sent on 2/1/2025, that she would refund the fee of $39.00. The fee has not yet been refunded. Planet Fitness is not to take any info out of my account. i spent over $4k to that company. I don't want them to have anymore of my hard earned money. Thank you 

  Business Response

  Date: 02/06/2025

  The annual refund from 2/1/2025 has been refunded to ***** ***** for a refund of $39. The refund does take 5-10 business days to process. 

  Customer Answer

  Date: 02/06/2025

  Planet Fitness legal team emailed me the demand letter 4 times  on Tuesday Feb. 4, 2025, after I had sent BBB the complaint about them. At this point I have absolutely no desire to go to any Planet Fitness gyms. 

  They do need to refund my annual Fee that was taken out of my ********** account on Feb.3, 2025. My membership was cancelled on Feb 1, 2025. ***** ****** the manager said in an email that she would refund it. 

  Customer Answer

  Date: 02/06/2025

  Once I receive the $39.00 refund from Planet Fitness, I will then accept the outcome. 

  The company does not have to send me anymore trespassing notices. I have not been back to Planet Fitness or anywhere near their business, since I left on my last day there, Sat Feb.1, 2025 at around 12pm. I have joined a better gym, and am satisfied that I will feel safer at my new gym. There is no desire on my part to contact this company any further. They should not contact me as well. 

  I look forward to receiving my refund of $39.00 from Planet Fitness. 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22894340
  
  I do not accept the business's response as a resolution to my complaint because: I will need to see the $39.00 refund in my bank account, before I will be satisfied. Thanks
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 02/12/2025

  Hi,

  I have finally received the refund due to me, from Planet Fitness. 

  Also, I am happy with my new gym.

  Thank you BBB for your help in this matter!

  Best,

  ***** *****

   

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****