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Business Profile

Hotels

Moulton Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Held a room with hotels.com I rent many and do this often . I only use pay at hotel options so they cannot access my card illegally. I had till 9am today June ****** to cancel no charges . I also gave the wrong card security code cause the hotel seemed a little shady . I received a message on 6/27 saying my card couldnt be charged . I replied of course not its a pay at hotel and should not be charged yet ( clearly listed on hotels.com website) I have screenshots. So I cancelled with them . Later I received message saying payment didnt work maybe we had a number off so call back but I had already cancelled so I didnt . Then received a message saying the payment had gone through the next day . I had canceled already and charges were not allowed till July 3 . It was pending in my account so I called ********************** again to straighten it out . **** answered was rude aggressive loud and telling me I could not cancel . When I was finally able to explain the policies of hotels . Com he allowed me to cancel . I also canceled on hotels website well ahead of the 29th at 9am which it is currently still before that . They still toke my money . I called hotels.com again and they agreed that I was right and called hotel . They said ***** was rude but they would refund all but one night which hotels .com said they would return because it was their mistake . ( I have screenshots of all times polices payment times and them stealing from my account which they have the wrong security code for . ) the evening of 28th all my money was returned so I went to sleep happy . This morning I woke to it being recharged but not pending actually taken from my account. A room cancelled 4 times took full payment not do till July 3rd . All I have in writing from them . So my account is drained before I go away to another place and I cant afford it because they had stolen my money . I would like to figure this out with you before I need to press criminal charges.

Moulton Hotel is NOT a BBB Accredited Business.

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