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Business Profile

Motels

Regal Inn

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Regal Inn's headquarters and its corporate-owned locations. To view all corporate locations, see

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Regal Inn has 2 locations, listed below.

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    • Regal Inn

      198 Ashworth Ave Hampton, NH 03842-3435

    • Regal Inn

      162 Ashworth Ave Hampton, NH 03842-3432

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/07/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made an online booking with Regal Inn on 2/29/22 for one room for 10/15-10/16/22. The total price $132.08. Their policy states, "Booking Policy:
      Reservation Deposit:
      1) A deposit of 50% of total amount is required to secure all reservations.
      2) Cancellation and Amendment:
      We require 14 days notice or guest will be responsible for full charges.
      Cancellation or modification fee any time after booking will be 50% of total amount.

      They took the full amount, $132.08, on 3/22/22.
      Friends also booked with this hotel. They were notified on 9/16/22 that Regal Inn would close on 10/1 for the season and would need to cancel and refund for the reservation. My friend notified me that evening. I emailed and called on 9/17 to cancel my reservation. My friend received a full refund. I received nothing. When I called, I was told that they had changed their mind and would be open for the dates I had reserved. When I said that I still wanted to cancel, they said I was not entitled to any refund.
      I have written numerous emails and messages and have not received any response or any part of a refund from this hotel. I believe I am, at LEAST, entitled to half the amount which would be $66.04 as I canceled within their policy.
      I feel as though they were dishonest and actually stole money from me.

    Regal Inn is NOT a BBB Accredited Business.

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