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Business Profile

Ski Equipment

Hannes Strolz USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction date was Oct 22, 2022 - we paid approximately $1500 per each pair of custom boots. It was a 2 person boot fitting for my husband and I so we paid approximately $3,000 or so. They urged you to use the boots for a while before you made any adjustments. A year ago I set up an appointment to get some help as my feet were in so much pain with the boots (my husbands boots are fine). I had to cancel the appointment as I forgot to bring my boots home after skiing in ****************** to transport them to their shop in ********** - we are located in ********************* during the ski season and go between ****************** and ********** MA all winter. After discussing with the boot fitter there he suggested I might need more breaking in for the boots. So now another year goes by and I go to a boot fitter locally since its such a hassle for me to go to ********** and he is an expert boot fitter for the world cup team and he said because of my foot shape and calf size it would not be the appropriate style of boot for me. We removed the custom liner (Which is what you pay for at this shop) and replaced with a free insert from a stock boot and now my foot cramps have completely gone away. Unfortunately, I'm left with a partial boot now since the main boot is really the custom insert. They verbally said there was a lifetime guarantee and now you look at their website and they just say all sales are final, nothing about any lifetime guarantee but it was verbalized to me when we were there. Additionally, when we were there the boot fitter was having trouble fitting me and reassured me that he would be able to make me amazing boots. My husband has the opposite foot style and calf (which the world cup fitter said was the type of foot/leg that was perfect for this style of boot). That is why he is happy and I'm suffering.

Hannes Strolz USA is NOT a BBB Accredited Business.

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