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Business Profile

Camp

Super Sixty Camps

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original transaction was 4/23/23 for $545 for a camp taking place in December 2023. I cancelled within the appropriate timeframe and requested a refund. The business acknowledged that I had met their cancellation requirements on 4/18/24 but has not issued any refund despite multiple emails and phone messages left at the business.

    Business Response

    Date: 10/04/2024

    the customer cancelled and requested a credit which was promptly applied to her account.  Please see attached email, and statement of her account showing the credit. Sometime later, the customer emailed that she would now prefer a refund. However, at the time she emailed (1.2.24), the window for refunding her credit card had expired (over 8 months) and the system would not allow it. 

    The customer may still use her credit for upcoming camps for the 2024-25 school year.

    Customer Answer

    Date: 10/04/2024

     

    Complaint: 22377923



    I do not accept the business's response as a resolution to my complaint because: 

    My daughter will be unable to attend any subsequent camps offered by your company. While I understand that your online refund system has limitations and cannot process a refund to my card, I will accept a paper check mailed to my home.




    Sincerely,



    Connie Kulikowski

    Business Response

    Date: 10/07/2024

    The contacted the customer who stated that he daughter wold not be able to use the credit for any upcoming camps this school year.  We will be able to mail a refund check to her, since the credit card cannot be refunded.

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/20/23 I signed my daughter up for a field hockey clinic with Super Sixty AKA College Athlete Development for $795.00. The registration stated "You may cancel for a full refund up to April 15th." I emailed requested a full refund and to cancel on 1/25/2023. I subsequently called and emailed with no response.
    I then filed a dispute with ****.
    On 3/14/23 I received an email from Super Sixty stating "Jennifer is due a refund of $745.00. We tried to process it, but it says “bad request”. You may want to advise the customer to cancel the dispute so that we can issue the refund. It may take many weeks to get the refund via dispute. Once the dispute is cancelled, we can issue the refund. " I then cancelled the dispute with **** and emailed them to process the refund. NEVER HEARD BACK AFTER MULTIPLE TRIES.
    I then reopened the dispute with **** and provided information that I was in the cancellation period and they still have not refunded my $795.

    Business Response

    Date: 09/19/2023

    Our web platform previously used ****** *********. Occasionally refunds we entered would not post to the cardholders account. If we are aware of these, ****** ********* can assist in processing. However if the cardholder has initiated a dispute, they cannot. This customer issued a dispute through their card company when the refund did not post.  ****** ********* handles all disputes as they are the intermediary for their processor.  The cardholder said she cancelled the dispute on her end in March, but **** never released it, so we could not work with ****** ********* to issue the refund. It was subsequently our understanding that the dispute remained in affect and the customer was refunded through her card.  If this is not the case, we would just need to verify that the money was not charged back to our account, and we can then issue a refund check. We will email the customer directly on this. 

    We have since moved to a new web platform and merchant processor that allows customers to cancel and receive their refunds automatically. 

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Super Sixty has been saying they will refund my camp payment since October 2021. My daughter was originally signed up for a camp that had the dates changed repeatedly due to Covid. I have not received a refund (I understand that it would be minus the processing fee) despite repeated promises from the camp to refund my money.
    It is a significant amount of money. My daughter did not attend the camp. I was promised a refund more than a year ago. I reach out to the camp administrator every few months and she always says she will process the refund and it never happens.
    I am happy to supply the chain of emails.

    Business Response

    Date: 11/17/2022

    This customer was issued a refund check as her original credit card transaction was from two years ago and transferred to a camp in December 2021. Our last communication with her was February 2022.  We mailed a refund check right after that.  Her husband contacted us this week to let us know a check was never received.  We cancelled the original check and have re-issued another which was mailed this week. 

    Customer Answer

    Date: 11/22/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18417045, and find that this resolution is satisfactory to me. I received my refund.



    Sincerely,



    ******** *******

Super Sixty Camps is NOT a BBB Accredited Business.

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