Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Septic Tank Cleaning

Henniker Septic Service, Inc.

Reviews

Customer Review Ratings

3.67/5 stars

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromMadison F

    Date: 09/05/2024

    1 star
    The ownership and management team were beyond unprofessional. The owner was very aggressive and rude (LYNIL (Chicky) ***** of Henniker). It felt as if every time I called with questions and clarification it was a bother, the staff had a poor attitude. This day and age customer ********************** is so important to retain customers. The work performed was subpar and the poor customer ********************** was the deal breaker. I expected more being a small family-owned business, I would not recommend to anyone. I stopped in the office to see Lynil talking very rude and inappropriately to her employees. I was referred to them, and I wish I had gotten a quarter of the service I deserved. But they fell short in ways that just were not acceptable. Do not spend a dime.
  • Review fromDAVID L

    Date: 07/15/2024

    5 stars
    We've been using this company for over 15 years. The workers that came recently to pump our septic did an enthusiastic professional and efficient job. I needed them to replace the septic cover with a new one and they came back and quickly with a fair estimate and, once given the go ahead, came back quickly and did an excellent job fitting the new cover in and putting in a new access port to the surface. I feel confident that next time I need them they will continue to provide great service with a smile.
  • Review fromSteve C

    Date: 05/16/2023

    5 stars
    After seeing a very dubious 1 star review on this site I feel like I need to write a review of my own. I’ve been a Henniker Septic customer for 25 years. After buying my first house the recently installed leach field failed. Bucky inspected the system, showed me how it was improperly installed, and did what he could to remedy the situation. I think he charged me $50 and his fix saved me thousands. Since then I’ve called Henniker Septic to pump tanks, clean baffles, fix blockages, and inspect systems when I’ve moved to new homes. They are a local, family run business. Always good honest service at a fair price.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.