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Business Profile

Bathtub Refinishing

Refinished Bath Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased your pour on Ekopel 2K product. I followed the instructions precisely, and am very disappointed with the results. Let me provide you with some background. I do bodywork and painting for a living and know the importance of prep. Again, I followed the instructions, and the product came out with orange peel, with the grey tub bleeding through. Now I have a bathtub that has orange peel and grey peeling through around the inside edges of the tub. The orange peel and bleed are from the bottom of the tub up to the edges. It is all the way around. Now, I have no idea what to do to fix it. I can't leave it as is, as it looks terrible. I have attached pictures and would like a response, not only on how to fix, it but as to how Ekopel will rectify the issues. I received an email back from Ekopel saying first that it's roller marks. When I said it was not roller marks, they made up a second excuse that it was from reworking the product too late, then they said it was from not applying it thick enough. As I've read the previous BBB complaints this company has an abismal track record. I fully acknolweldge that they told me to sand the tub down and redo it. Basically, buy more of our product to fix it. I think the company should supply a replacement so it can be redone! I've bought two touch up kits but am considering returning them because they are tiny. I also made a Youtube video to show the poor results.
    Thank-you, ***** ** ***** ** ********** ***** *** ******* *** ******

    Business Response

    Date: 11/02/2023

    Customer called in stating he had a poor outcome using our material. We were happy to try our best to figure out where he went wrong in the application process. 
    His order was ultimately refunded and we explained his best options for repair of the errors made. 

    It was decided that we will not be threatened or bullied into giving a person a refund and free material. 

    From there he proceeded to berate staff, and threaten to post negative reviews, write to BBB, and further attempt to extort RBS into his demands.  Our legal team is currently preparing a cease and desist letter, to prevent further disinformation.

    We take threats of extortion, defamation, and other criminal activity very seriously.  


     

Refinished Bath Solutions is NOT a BBB Accredited Business.

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