We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Testing Equipment

Spica Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, we paid %50 to a material characterization lab to run tests on our patented material. We provided them samples. Only 1 objective out of 6 was completed. They wasted our time for over a year. The CEO lied in person and by email numerous times about when the work would be complete. Yesterday, they delivered us a full invoice by email without any other communication or delivery of test results beside the 1 objective.

    Attached are email communications I made to Spica, their invoice, and the email our counsel sent to Spica in response to the invoice that provides a detailed timeline of events. Thank you for assisting. We are a self funded and sweat equity startup and really have no other recourse. I am available to explain or provide saved email evidence if needed.

    Business Response

    Date: 05/07/2023

    So complantant sent samples for test with no written instructions, no MSDS data sheets, no purchase order. We wound up contacting FBI and local police not knowing what material was or from whom it came. Lost one day of time for 2 people due to this. 

    Only a portion of the effort was paid although the complete effort was invoiced. Spica will cancel invoice and refund the complatant his funds. 

    Please have complantant provide address to send a refund check. 

    Regards,

    Michael T*****

    Customer Answer

    Date: 05/08/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because the attachments will show I have already provided an address with request to return our patent protected material twice. The attachments will also show that I apologized for the delivery situation and gave Michael the opportunity to end the project. Instead he tells me he will proceed. Then proceeds to do nothing except lie about when the work would be completed then invoice me for the full amount of work 7 months later. 

    I will accept what he "says" he is going to do as a resolution once I receive the refund check. There is no reason for me to believe anything Michael says. The address is ** ********** *** ******* ** *****. 

    Sincerely,


    ***** *********

Spica Technologies Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.