We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Inspection Stations

Extra Care Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Inspection Stations.

Complaints

This profile includes complaints for Extra Care Auto Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Extra Care Auto Repair has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      engine Light was on, they used machene to get , it showed it needed a part, they ordered part, put it in and told us when I payed over ****** that I would get the sticker that day (they later said sorry they let me think that) said to drive the car about 200 miles to activate the part, did this and the light didn&#**;t go out. We were told by another garage that the part was defective, we told extra care and they blue off what we said, the macanic turned off the light and said do 200 miles again, said a bunch of condridicktory things, they kept not giving me the sticker, I don&#**;t have it now after paying for a part that didn&#**;t work

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26th 2024, I brought my truck in to have an oil change done and state inspection. The truck is a 2015 **** F150, when they where done they called and informed me that the truck failed inspection (which is not what the complaint is about) but the oil change had been completed. When I went to go pick it up and we were discussing the issues that caused it to fail I was so focused on the work that they claimed needed to be done that I didnt realize it didnt sound right when they said the oil change was $158.77 because the truck 10 quarts of oil due to it being an eco-friendly vehicle. I signed the receipt and took all the information and left as I was also on my lunch break and was very distraught over both of my vehicles failing that day. About a week later I was speaking with a friend who happens to be a **** certified mechanic who now lives in *****, and was telling him about my oil change. He then informed me that my truck only takes 6 quarts of oil and I needed to make sure they didnt actually put 10 quarts in because I could have significant damage to my motor, pistons, and more. I went to the official **** sight and verified what he had said and found that my truck does in fact only *********** quarts of oil. I then went and looked at the owner manual in the glove box of my truck (that was also in there when the appointment was done) and that as well said six quarts, along with the sticker on the inside of my truck door. I then called the garage and talked to the shop owner himself and informed him of what was going on. I explained that I no longer felt comfortable with his business touching my vehicles and with the extent of the damage that could be done to my motor I wanted it to go directly to a **** garage to be fully gone through to make sure my motor doesn't blow. The shop owner was extremely rude, refused to give me any insurance information and demanded I bring it back to his shop, when I told him I didn't feel comfortable with that he hung up on me!

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 16th 2023 brought car in for overheating and engine light being on. Shop said fixed the problem all set to go paid $374.23. All was good until November 15th 2023. Car starting overheating called garage and they asured me its a hick up and my engine light wont come on. About a hour brought car back to shop as engine light came on. Waited till December to get car as everything was backed up. **** called me and said what needed to be done she said $227.97 I said ok lets do it. A day later she calls me saying we need to add another part or car will keep overheating. Made total go up to $433.83. Picked up car after paid bill. The very next day december 29th car was overheating. After a total of $808.06 (total) nothing was fixed on car.

      Customer Answer

      Date: 04/04/2024

      Still Havent heard anything from the bussiness. Not sure where to go from here 

    Extra Care Auto Repair is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.