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Business Profile

Fence Contractors

American Fences, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract on June 9, 2022 for a metal and chain link fence. Its is nearly 5 months later and I cannot get the company to commit to installing my fence. I paid 1/2 of the contract cost ($5900 deposit) on June 9, 2022. It was scheduled this week to be installed. Dig safe and electric company were here and flagged yard. I called American Fence 3 times 11/28, no return call. I called twice today 11/29 and now I am told I am schedule week of 12/11. I had an inground pool installed and I have no fence.

    Business Response

    Date: 11/29/2022

    Mr. ********** was told that we were running a lead time of approximately 5-1/2 months on installations when he signed the contract and gave us a deposit on 6/9/2022.  This puts us at sometime the week of 11/28/22, due to the Thanksgiving holiday. All lead times that we provide our customers are approximate and are subject to change due to weather, bad digging and unforeseeable circumstances.  I had been planning on starting Mr. **********'s fence installation this week, as evidenced by our contacting DigSafe to mark any underground utilities at the job site location. 

    Unfortunately, one of my foremen injured himself last week off the job and has been unable to work since.  I did not call Mr. ********** back on 11/28/22 because I was waiting for an update from my foreman so I could have a better idea of my installation schedule.  I spoke with my foreman this morning (11/29/22) to learn that he is out of commission for the foreseeable future.  Mr. ********** did call and leave me another message this morning before I arrived at work.  Before I had a chance to call him back, he called again and we spoke.  I relayed the information that we are delayed until the week of 12/11/22 to begin his installation, as I need to rearrange our installation schedule with the remaining two crews that I have currently.  

    Mr. ********** said that he would be trying to find another fence company to install his fence and if he found someone he would like his deposit refunded, which I agreed to do, but I also have him in our schedule to start his fence installation sometime during the week of 12/11/22.

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