Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Fire and Water Damage Restoration

Soil-Away Cleaning and Restoration Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Reviews

Customer Review Ratings

2.33/5 stars

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromBert L

    Date: 11/13/2024

    1 star
    Been out of our house for over three years botched it, stole home interior building materials. Damaged 100% of our contents took 3 1/2 months remediate small camp house to play with even put in reconstruction estimates to Liberty Mutual and recovered cost for himself **** ********. They destroyed our house on purpose. We have over 5000 pictures. Never received a dime from our insurance ************** and they were preferred vendor. We are not the only ones that theyve done this to. I hope the new owners took a long deep look into their past, two lawsuits in the books upcoming with Liberty Mutual and Soil Away .
  • Review fromAngela C

    Date: 10/19/2023

    1 star
    Worst company ever. Do not let them in your home. We have been out of our house for over two years because of the damage they caused. This case now involves attorneys and structural engineers, yes that is how bad our house is. Be careful they make their money on the reconstruction so they will cause as much damage as they can to your home then they take the money from the insurance companies. We had a construction dumpster on our property for four months not one piece of construction debris went in it only our personal items that were not accounted for. They make money from the insurance company everyday that dumpster is on your property. Then there is the air scrubbers they will place in your home, we had six in our house when it should have been two or three. They also make money off the insurance company daily while these machines are in your home. The longer they run them the more money they make. They ran in our home for over three months. Don’t trust anyone in this company as they will all stab each other in the back. When we demanded that the owner Jack S******* come to our home to see the damage his company caused the first thing he did was throw the project manager and all of his employees under the bus.
  • Review fromJohn C

    Date: 05/08/2023

    5 stars

    John C

    Date: 05/08/2023

    We, **** *** **** ** felt it was the right thing to do write this review to send our thanks for a great job done on our tile floor project. Although this project was revisited twice due to an initial "mis-diagnosis" (with the previous Soil-away regime), Jack took ownership to rectify the basic floor foundation issue and ensure no more tiles would crack.! Jack's demolition team,under Brad, communicated clearly when they would arrive, describe their daily work, and respected our property. The work area was left so that we could resume a normal daily lifstyle. Jack was there onsite thruout the demolition cycle of the project as was the project manager, Tom. As Brad and team completed the demolition cycle, Jeff, who would be completing the base flooring, tiling and grouting was the consummate professional. He approached the project as if he were working in his on house. His attention to detail and skill to merge the new tile into the existing fabric of our existing flooring was impeccable. After the project was completed, we again had follow-up conversations to Jack to ensure that the work was completed to our satisifaction and the work area was restored to normal.

    Soil-Away Cleaning and Restoration Services, LLC

    Date: 05/10/2023

    Thank you so much **** and ****! We appreciate the opportunity to serve you both!!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.