Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am filing a formal complaint against Mcqueen City Landscaping, owned by ******* McQueen & *****, located at *************************************************** for deceptive business practices. Between 2023 and 2024, I hired Mcqueen City Landscaping to provide landscaping services for my commercial property at **************************************************************************************. During this period, the company: excess mowing chargs on 7/15 $$$ + $500 + 2 months (no show) + Daycare paymts 1. Overcharged me by $4,800 and an additional $900, which the owner admitted to in a text message but has refused to refund. 2. Failed to provide services for two months, despite charging me for those months. July + Aug 3. Left my property&#**;s bushes overgrown and neglected, causing financial and aesthetic damage to my business. 4. Refuses to answer my calls or address my concerns, despite multiple attempts to resolve this issue directly. I have proof of overcharges as well as text messages from them to back up my claims. Please assist me in this matter. Thank you, ********* Capobainco

  Business Response

  Date: 03/15/2025

  ******* McQueeney Response to ********* Cap. Defamation

  I knew that she would post this, she has been threatening me since early February 2025. She has been attempting to extort me for money in lieu of "Slaughtering" my company online. Although this looks bad on my business, I stand for the truth and will not sacrifice my integrity.

  Originally, I thought that **** was upset because she was genuinely confused about the misunderstanding mentioned below, but after seeing her crop photographs to suit her needs it appears to be a malicious attempt to "*********" my business. 

  **** is not telling the truth. One way of seeing this is in her post she has altered the invoice photograph by cropping out "Invoice Date" and leaving on "Paid Date". This makes it look like a lot of services such as "Spring Cleanup" were done on July 15th, 2024, when really this is the "Paid Date" that we received a check. I have attached a photo of the un-edited invoice account. In 2024, work was done from March-October. We do not have her card on file. Every check is handwritten by her and mailed out by her.

  I have proof of work done in July and August ****** attached photographs top let corner). She claims we were not there at all these months and uses a photo of the shrubs right before we trim them.
  
  The double invoice was brought to her attention by me via text message. She has not paid the double bill and as of now it is only a single bill ******* has been voided). The double bill was sent on 8/8/2024. The only check we've received from her from March-October 2024 is on July 15th, 2024, for $4,880. This means that she has only paid for work BEFORE July 15th and everything after has not been paid. She has not paid the double invoice that she claims to need a refund of.
  
  If a representative of the BBB is reading this, I can only post 5 images but here is everything I have proof of. Please reach out to me so I can upload.:
  -Confirmation of $75 per man labor rate
  -Confirmation of work done in 2023
  -Confirmation of spring cleanup completed in April
  -Her texting me "Perfect." after I text her letting her know we fertilized the lawn.
  -Photographic evidence of shrubs being trimmed on June 15th 2024 and August 8th 2024
  -Confirmation and installation pictures of Mulch 2024
  -Photographic Evidence of Weeding
  -All checks received from the entire history of our relationship
  -Text messages from the entire history of our relationship
  -Her requesting Biweekly Mowing 2x
  -Her acknowledgement of consistent late payments 2x
  -Her false review on my ******** page
  -Text messaged threats of :"Smearing", "I will ********* your company's name by telling social media what happened.", "hope your bringing a lawyer because you'll eat up the money you owe me in legal fees", "20 yr old know it all smart ass", "I will smother this everywhere, people need to know not to do business with you, your a snake", 
  
  Hi ****, Im sorry you feel this way, but your post is not true. Attached is the work done for 2024.
  
  Also, for anyone reading this, this is a breakdown of the situation:
  
  I need advice and second opinions please!
  A customer is threatening with legal action against my company.
  
  Weve worked with her since August of 2023 for biweekly and monthly maintenance at her property.
  Work was charged at $75 a labor hour. Usually about $1,100 a month on average.
  
  She has been late on most every payment. We have a card option which I prefer but she insists on check payments, which are sent out 1-3 months after work has been billed.
  
  I know what our company needs to make each day and business has been good, so I have been lenient with late payments, accommodating for peoples busy schedules and personal issues. This has bitten me in the ****.
  
  She paid for work done March-June of 2024 totaling $4,880. I received this check in mid-July after many reminder texts and emails. All good. This includes mows, blows, whacks, trimming, regrading eroded gravel patches on driveway, 1 starter fert. Application, and mulch installation (about 8 yards).
  
  I got the check, awesome. Then from July to October continued to do work for her averaging again about $1,000 a month for maintenance.
  
  I call in October again to let her know a bill of $3,455. To which they are flabbergasted as they thought the check received in July paid for the whole year.
  This is not the case as I dont charge yearly I charge based off of time and material.
  
  This is where it gets confusing:
  I call her again 1 week ago, January 2025, *while I was driving* to let her know we havent received a payment. She says, I did pay, I sent a check of $4,880. At the time I was driving, and it had been months past that this work was billed told her, we have not received recent check sent for $4,880 and if its been sent and cashed it was not us.
  
  I was being honest. Or what I thought. I knew she owed about $4,000 but I didnt know the exact amount by memory as it was months ago, and I was driving.
  The truth is she did pay the $4,880 but for work done March-June 2024. She has not paid the $3,455 for work done July-October 2024.
  
  Now she claims I have over charged her and owe her $4,880 and has now filed a small claims case.
  
  Im not worried about the money. Im worried about my businesss reputation. She says she will post it online and on our ******** page and that this can never be removed.
  
  I work hard to be fair with people and realize the importance of quality work and transparent pricing. Everything billed for is actual work that has been done.
  
  To anyone reading this: what would you do in this circumstance?