Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It’s been over a week without return calls. Left 4 voicemails and was only able to speak to Tammy who handles compression orders once and she was not helpful. I got the info she asked for and spent a long time on the phone with various departments that handle durable medical equipment with my insurance and also got passed around this business and was told only this company handles compression in the whole state, mainly this one person, Tammy. Every person with whom I spoke including the one time with Tammy kept saying, “we’re out straight.” To me, it’s unacceptable to just not do your job so I’’ve given up after leaving message with other staff for her to please return my call. I will take the risk of a blood clot as it’s too far out now and am sick of wasting hours on this with no resolution or return call. Unacceptable. Don’t be in business if you can’t do the job.

  

  Business Response

  Date: 04/25/2023

  In Checking our phone logs, ********* ******* had called the office on 2/24/2023 in reference to compression garments.    She has Martin's Point for her insurance and we are not a provider.   Phone call message was left with her that we would not be able to provide the garments as we were not a participating provider.   I don't see where I received another call from her from the 2/24/2023 date on and it looks like she filed the complaint on 2/28, this was only a 4 day timeframe.     So, if she is stating she did not get a response then I have to dispute that we were unable to help her from the beginning unless she had left a message with another staff member that did not get to me.

  This is all I can offer at this time as what she is relaying in her complaint is not how our company operates.

  Thank you,

  Tamme