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Business Profile

Foreign Auto Repair

Zaks Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foreign Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After receiving recommendations for ***** auto in ****** we reached out to owner regarding our 1987 Rolls ****** the owner agreed to look at the car and provided a quote for repair with the understanding that it would take time to get the needed part. We initially drove the car to ***** auto without any issues on the road, with a potential buyer on the line we where looking forward getting the needed the work done so we could move forward with the purchase and sale, fast forward 4 months, we received a call from the shop that after the repair they could no longer get the vehicle to start leaving us with a bill of over ******* and the cost to tow the car out of there. We are out roughly ******* and left with a car that is pretty much of no value and we no longer have that pending sale. The owner informed us that it would cost between 2000-2500 to repair the fuel injection issue and unfortunately we do not feel comfortable with *** completing this additional work.

    Business Response

    Date: 04/24/2024

    ************************ 1987 Rolls ***************** came into Zaks Auto to address a significant power steering fluid leak that was identified as a faulty/leaking power steering rack. It was noted and documented by the service technician that the engine would barely run upon pulling the vehicle into the shop for evaluation of the power steering concern. ******************** authorized the removal and rebuild of the power steering rack to address their power steering fluid leak. Following installation of the rebuilt power steering rack it was noted by the service technician that the vehicle would not start or stay running. It was determined that the the fuel tank was full of bad fuel and water and as a result caused the spark plugs to fowl. Upon replacement of the spark plugs, fuel filter, and draining and refilling of the fuel tank it was noted by the service technician that the vehicle would still not start and run to allow for regular use but there was a slight improvement. Many hours were spent as a courtesy to attempt to determine the cause of the no start condition and it was again determined that bad fuel and water contamination in the fuel injection system was the cause of the no start condition. ******************** declined to proceed with further diagnostic work or tear down and inspection of the fuel system.

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