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Business Profile

Roofing Contractors

Quality Driven Exteriors
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its been like a year. I still have one skylight that I can only operate by removing the screen and physically pushing the skylight open or pulling the skylight closed with my own hands. I dont want to hear anymore about the Velux **** I purchased the skylight from you and paid you on the spot for the skylight and your work. I would like my skylight replaced. Something was wrong with it from the beginning. It was the one with the hole in the screen- something obviously happened to it before it arrived at my house. I dont think they would have packaged it with a damaged screen. Please let me know when you will be able to take care of this.

    Business Response

    Date: 12/20/2024

    After looking back at my notes, and talking with my velux *** *****, it was 94 days from the time I installed till the time it was fixed from *****. I **** ***** several times through the process.  I ***orted the issue to my velux *** ( *****)  the day of install and he advised me he was going to ***ort it to the velux team. I had the screen shipped to the home but the skylight needed to be looked at from velux. I agree it wasn't handled in a timely matter ,and I would handle things differently know knowing this . I apologize for the lapse in time before velux could get there and correct the situation.  It is my understanding that the skylight is 100% corrected now and you will have no more issues.  One thing you left out of the complaint is that my team and i fixed several areas that were badly  leaking into your home . We literally climbed up inside of your chicken barn , up the chicken pooped filled staging to get out your 5th floor windo to stop the leaking roof. I would like it if you could remit your complaint,  it was simply a warranty issue and out of my hands. And it's been resolved!

    Best regards.     **** *****. Quality driven exteriors.

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