Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One month in a half later, after verbal abuse and discovering the fraud between my place of Residence of over 10 years, who towed my car while I was physically absent ( In Florida in February 2023 ) , and seeking to obtain a Receipt from Eric the owner of this so called Sanchez Towing a type of business I had never had to deal with in my life, when called and requested to provide a Receipt , he used abusive language, threatened me to never contact him again,to be aware that he gave be some sort of a " break" due to the Cash only business practices he conducts between Joe-Maintenance and Julie, Resident Manager at *** **** ************ in Nashua NH. Both the Management and Sanchez Towing has been asked and required to provide a Receipt which they repeatedly continue to refuse, therefore at this time I seek legal remedy for the grievances and the abuse I've been exposed to. Due to this incident I am also now evicted by my Lanlord of 10 years while being in front of spine surgery. ADA discrimination has been commited. I had enclosed the wire transfer I made to my neighbor who picked up my car out of the hands of this fraud. Eric the owner of Sanchez Towing also released the car and wanted to charge even more money on the day and time agreed with. This Legitimate . The business practices and since my vehicle " was taken for a ride" at the cost of $358.00 from my Limited Income- please see refusal to provide receipt also to my neighbor who picked up my car. From: ****** To: ****** Sent: Sunday, February 19, 2023, 01:59:42 PM EST Subject: Re: Please ... No receipt ********* he wouldn't give me one so if you have to take it up with them I would go to the office and say what the **** kind of place doesn't give you a receipt doesn't take cards it's a ******* scam - therefore I seek the remedies of BBB's to obtain a Receipt and start the process of the Refund of the damages caused . Thank you kindly for your support and for helping our world be filtered out from fraud.

  Business Response

  Date: 03/28/2023

  On Feb 2023 I was called by property owner/Manager of *** **** ************ in Nashua NH to tow a vehicle Honda CRV for illegal parking. Vehicle was in my impound lot for 7 days. I was called by the owner of the vehicle 3 days after the tow begging for a discount in which I was generous enough to provide. The total cost of the tow with storage was $705. I provided almost 50% discount and also released the vehicle to someone other than the owner which I never do. I was never hostile nor disrespectful towards her. She was still not happy with the price she had to pay for leaving her vehicle illegally parked and proceeded to be disrespectful towards me. I did my job as professionally as could be. We need to be cautious of where we park our cars and make sure we are not breaking any rules or laws. If you do you need to pay the consequences, in her case her tow bill. 

   

  Customer Answer

  Date: 03/29/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: First and foremost ******* ************ and you " stole" my vehicle while I was phsyicallly in Florida, and I did not park my car but my good neighbor whom you know to avoid the messes they've cause during snow storms, yet I have had my rest time away destroyed and been placed in front of all grievances and difficulties to the point of being evicted in order for the and you to face your consequences. On February 2nd, you stated that you will not accept a Credit Card payment, only if my car would be stuck on the road, and that you have a " DEAL " with ******* only for cash. Did you know that by the Law and the BYLaws of the *** **** *********** they had to issue me a Written Notice - One Single notice before touching my property? I am sure you did not. Once again, I did not park the car there, and I did not beg you for anything, you all stole my property and breached the law. You have been also asked to provide a Receipt of the expenses you all brought upon me while again, I was away Physically in Florida, yet you refused and you threatened me and used vulgar language. Because? This is a service from your business I did not call or ask for, and it was done all against the ByLaws and to repeat myself once again, I did not park the car, the car was in the care of my neighbor, which was done according to the requirements asked at *******************. I suggest that you and Joe and Julie ******* *********** come to your senses and finally admit and  recognize what you all had done. On February 14th, I requested them to re-imburse the damages caused, which they refused. Then I called you to ask for a Receipt and your verbatim was" Don't you ever contact me again" you owe me more money and I gave you a break! Using vulgar and threatening language. I am sorry sir, I do not belong in your " world" of business , but I know when I pay for something I have the right as a Consumer to be provided a receipt, and you have  the responsibility to provide an Itemized Bill. You aggreed with ****** whom you released the car to , to come on Monday due to the freezing temperature on that Saturday February 2nd, when you said that you will leave because it's very cold, and that when he goes to pick it up he will not be charged moe,  you even tried to extort him of more money when he went to pick it up and bring it home where it belonged to begin with and you should've never touched it. Enough already. Please be aware that there is a Pending Court case and I suggest you ALL have a receipt ready, against all the laws you all broke against me. A Disabled individual who's in front of a spine surgery, who has this MONSTER and MONSTERS unveil this nightmare upon me after residing at *** **** ************ for 10 years without ANY ISSUES, except this one you ALL created. You all deserve to be brought to justice for the trickery, lies , extorsion and abuse you've all put me through. So help me God! SHAME ON YOU ALL! Stop lying and making the matter worst. It's already OUT OF PROPORPTIONS- Provide the receipt of what you've done with my Property, which was illegaly taken out. And by the way, please keep in mind that there are testimonies in process of other residents with whom you've exercised the same practices, over charging for a small distance and refusal to provide receipts and only accepting Cash. Check the NH DOT Safety on your regulatory charges. Do you obey by them? It is the end of March and I have no written notice from ******* *********** which by the BYLAWS I was entitled to receive prior to any towings, and I do not have a receipt yet for your " stealing of my vehicle" as a Registered Resident for the last 10 years with ******* ************.I don't have anything because I did not created any of this. YOU ALL DID. Enough is enough already and you are all  liars and tiefs trying to cover for each other.  ENOUGH! Please only reply when you have the receipt ready and you made arrangements with Joe and Norman and Jill from ******* ************, Stewart Property to refund your illegally theft of my vehicle, and don't you ever touch my car again which also has a Handicapped Placard on it. SHAME ON YOU and ALL OF YOU!!! 
  
  Sincerely,
  
  ******** ********