We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garden Center

Coll's Garden Center & Florist of Jaffrey, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* grass mower + **** Deere used replacement mower deck +unit hood + 2XL Husqvarna shirts+ labor for each unit:It was agreed upon by **** +Mat + Me to replace issued blades by mulching blades w/ labor fee (approx $105) for Husqvarna mower (cost $2499) + used replacement (LTI55 **** Deere Tractor) hood + mower deck/used from the 2 **** Deere units that were used +in stock on Coll&#**;s premises as confirmed by Mat on day of purchase + agreement (05-21-24) For cost of not more than $200. Total (parts + labor), 2XL Husqvarna t-shirt including pickup + delivery to my home address. **** Deere repair to be completed in 2 weeks time from date of 05-21-24.All above was to be completed in 2 weeks time from 05-21-24. I had not heard from H333232**323537343633H in 3 months time (except they did deliver the Husqvarna unit w/ mulching blades in approx. 2 weeks time + at same time did take my **** Deere unit to be repaired at their *********** intent was to pay for mulching blades $07/4.49 + labor for the Husqvarna mower + the parts + labor for the **** Deere mower at the same time + it was all part of the same ********* of person(s) spoke with and date of conversation:05-21-24 in person w/ ****+Mat; approx. August 2024 Mat I spoke with by telephone +reminded him that he had checked his used **** ****** on 05-21-24 + assured me that all work would be completed in two weeks from 05-21-24 which did not happen.On 07/01/24 Coll&#**;s order #****** for $107.49 was made +copy sent on 07/28/24 requesting payment $107.49 + "deleted pickup + delivery charges." On 08/23/24 I returned Beth&#**;s phone call message on same day. ****, owner of Coll&#**;s immediately started to yell at me, refused to let me explain the situation w/ her + told me "I do not want your business I will not return your **** Deere come and get it yourself, I will not fix it for $200." As I was on speaker phone my wife could ? on me two times when I tried to reason w/ her and asked her to let me talk + explain. On my third attempt to explain, her H3332373133323430**36H ***** answered, I was told that **** was busy; I asked to speak w/ **** and was told that he was busy in the yard w/ a customer; I requested that he return my call, that never happened. My wife and I cannot believe the way that **** conducts her "business of 51 years". At this point, I also do not want to conduct business w/ her. When I purchase a product, I want to have confidence in the person who has taken my hard earned dollars. I have never had to take this abuse in all my 74 years of age and never had this kind of problem as a practicing dentist. Just maybe **** has a problem w/ the fact that I am of Hispanic Lineage. I will not take this ******** intentions were positive; I can go elsewhere with my business and be well received and respected. Coll&#**;s broke an oral contract + need to be held accountable.

    Business Response

    Date: 11/21/2024

    Mr. ***** was informed several times that the used **** Deere units on site were not compatible with his unit and we did not have a hood or a deck for his unit.  Mr. ***** and our Techs had agreed verbally that since he had just purchased a new Zero Turn, he had the means to mow his property, we would need time to possibly locate a hood and a deck for him.

    Mr. ******* disruptive and repeated calls with demands and his disrespectful treatment of our Technicians caused uneasy Customer Relations. **** has been in the customer service field for over 15 years and has never been treated so poorly. The cause of Mr. ******* situation is a direct result of his own actions.

    I communicated with Mr. ***** on 7/23/24 a request that he make arrangements to pick up his **** Deere tractor and remove it from the property due to the lack of respect given to our technicians we no longer wished to work with him. His  **** Deere is still here 11/20/24

    We, Coll's Garden Center and myself, **** **** do not and never will discriminate against anyone for any reason.

    Customer Answer

    Date: 12/01/2024

     
    Complaint: 22557219

    I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Sincerely,

    ****** *****

Coll's Garden Center & Florist of Jaffrey, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.