Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midas Auto and Tire *************************** Date of transaction: June 28, 2024 Service description: Remove and replace leaf springs 2010 GMC ****** 1500 Pickup Amount of bill: $1728.35 They did not complete service. When confronted with complaint, I was refunded $600 and they returned to me the uninstalled main leaf springs. I must now pay another auto service provider to complete the work (estimated at $800).

  Business Response

  Date: 08/09/2024

   

  in response to ************** complaint:

  Manager explained to **************, inserted leafs in place of broken leaf springs present on ************** vehicle, as ************** paid for full set of Springs, unused springs wee returned to ************** for future use.

  explained to ************** given condition of vehicle surrounding uninstalled Main leaf Springs would have increased installed price, ************** was in fact provided an estimate prior to servicing and in many

  instances whether dealer with a Mechanic, computer repair person or Contractor unanticipated expense can arise, hence provided price is an (estimate).

   

  In **************' case Manager is in fact partially to blame if blame must be asserted, as did not properly communicate with **************, his improper assumption was that ************** would be better off replacing

  only the damaged leafs with in the leaf spring set as opposed to the entire set with included the Main Leaf Spring which ************** eluded to. Customer was provided unused Main leaf springs.

  Manager provided a ($600) refund to aid alleviating ************* concern.

   

  ************** contacted shop once again on 06/29/24 asserting his dissatisfaction, at that time ************** was refunded an additional ($200.00) by ********************.

  ************** now is requesting an additional ($200.00) , this amount exceeds what would have been the increased cost of the estimate had our Manager contacted ************** to secure additional authorization

  once knowing full scope of repair.

   

  In an effort not to drag this situation out any further we will refund ************** the additional ($200.00) he is requesting, hence bringing his total of (3) refund(s) totaling ($1,000.00)

   

  We will forward a check to ************** without delay.
  

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I could nitpick the business response as to interaction with personnel, but won't.

  And, I received $400 and subsequently $200.  So an additional $200 would bring the total to $800.

  The cost to install the leaf springs properly was $998.

  The oil change coupons won't be redeemed.

  Sincerely,
  
  *******************