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Business Profile

Cell Phone Repair

Campus Mobile Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 3rd time I'm writing this. I had to get a new phone for work because it moved like a slug. I scratched the screen before I could get a screen protector. I brought it to Nicholas, at Campus Mobile Repair at 141 Winchester Street in Keene New Hampshire. When I went to pick the phone up it was still not connected on the side and he said he just needs to add more glue. After that he put rubber bands on it. I left them on there a few days till I could get a screen protector. When I took the rubber bands off it was still not connected together and glue was coming out all around the side. I squeezed the phone and it snapped back in place so it really didn't need glue! I carefully scraped the glue off and then I noticed the microphone wasn't picking up my voice. That's when I realized there was glue coming out of the microphone hole!!! I need to use the microphone a lot for my job and it only works if I scream at it. I went back there to talk to him about it and he got really defensive and wanted more money. I was extremely upset by this and still am every time I think about it. If someone can help that would be great! ??

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