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Business Profile

Motels

Days Inn, Keene NH

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made only 1 reservation for Oct. 24-25, 2022 at this Days Inn on Oct. 19, 2022 on the Wyndham Hotels website (www.wynhamhotels.com) and received a confirmation # and email on Oct. 19, 2022. I canceled the reservation on Oct. 20, 2022, which is well before the cancellation cut off time. I was charged $141.05 on Oct. 26, 2022 and, when I called the hotel about it, they stated there were another reservation with my name. I have spoken to the hotel manager and Wyndham Customer Care and they won’t refund for an additional reservation I didn’t make. Apparently the 2nd reservation had my name, credentials, and financial information and no one else was in my household at that time so the only one capable of making this 2nd reservation was a hotel employee; I believe this was done in order to still collect money for a reservation since I canceled the original one. Wyndham Customer Care should do the right thing and refund me $141.05 since this is a fraudulent charge.

    Business Response

    Date: 12/06/2022

    Thank you for taking the time to bring your concerns, regarding your reservation for Days Inn by Wyndham in Keene, NH, to my attention.

    I am sincerely sorry to hear we did not provide you with an excellent experience.
    We would like to offer you a refund check in the amount of the billing error, $141.05.  Please send me the credit card statement(s) showing the billing error. For security purposes, please remove all personal credit card numbers from your statement.

    Once I receive this information, I will request a check for you. Please allow up to 3 weeks to receive this compensation.
    I apologize for what you have experienced and for any inconvenience this has caused you. I hope you will give us an opportunity in the future to extend our customary hospitality.

    Thank you for your patience in this matter. If you have any questions, please contact me.

     

    Michele

    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.
    Office: 888-675-3379

    Customer Answer

    Date: 12/06/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18525915, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 9 2022 I reserved a room at this hotel. I made this decision because of their advertisement on Expedia.com that states 'FULLY REFUNDABLE"" RESERVE NOW, PAY LATER". Based on this ad I believed my reservation cost $412.30 would be FULLY REFUNDED" but instead they are saying I must forfeit the reservation I've paid because I didn't check in and I was a NO SHOW.

    Business Response

    Date: 09/09/2022

    BBB Case #:  18004520
    Hotel Site #: 03549
    Customer Care Case #: 050*****


    Thank you for notifying our office of the concern filed by ****** ******** at the Days Inn by Wyndham property in Keene NH. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before September 15, 2022. As a company, we’re committed to delivering a great experience with every stay with us.


    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.


    Marsha
    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.
    Office: 888-675-3379

Days Inn, Keene NH is NOT a BBB Accredited Business.

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