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Business Profile

Radiology

Radiology Associates of Keene, PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to ***************** in *****, **, they are under the umbrella of DHMC, for scan of my head and neck and had a follow up appointment with their ENT department. Following these appointments I gave them my updated ******** information and my balance was confirmed as zero. Weeks after that I received a phone call from "Radiology Associates of Keene" Because I had not been notified I was seeing this provider and had received no paper bill from them I assumed this was a scam. Yesterday, I received an email from this same group saying my payment was past due. I just spoke to the people who work billing for the hospital and they told me that this was an organization that DHMC contracts with when they have to call someone extra in for services. But my appointment was scheduled in advance at ********/DHMC using their staff. No one had ever told me otherwise. The person working billing on behalf of DMHC did her best to give me info but they had no record of me getting services from Cheshire Medical either and so could not tell me what the bill was for. When I called the number she gave me at Radiology Associates of Keene the person who answered the phone did not say Radiology Associates of Keene but said something collection services. (Which again felt scam-like.). They asked me for an account number I did not have and then immediately began asking me for private info and it felt wrong. I am left not knowing what to do. But I believe 1. If this was a real bill I should have been informed that I would be be billed by this group when I was receiving services. 2. I should be able to call the hospital where I received services and they should be able to tell me what service Radiology Associates of Keene provided me. And maybe most importantly 3. I should have received a paper bill for these services from Radiology Associates of Keene twith details about what was provided & an explanation of why they were billing me instead of CheshireHospital/DHMC.

  • Initial Complaint

    Date:12/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the hospital( Cheshire medical center of Keene) April 7, 2023 because I fell down my stairs. I had Medicaid until April 18, 2023. The bill that went to radiology associates of Keene was not billed properly and went into collections. I have called multiple times to try and get in contact with them but no one ever answers the phone or calls me back. This bill is now in collections and they are calling me all the time for a bill that should have been taking care of in April. The hospital was unhelpful with helping me resolve this issue due to them being a separate entity.

  • Initial Complaint

    Date:05/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was injured in the line of duty as a firefighter on 2/4. Worker's Compensation covers my injury. However, this company keeps sending me invoices and voicemails demanding payment even though I have called their worthless phone number, ###-###-####, to give them the case number and representative taking care of my account. My Account # is *********

Radiology Associates of Keene, PC is NOT a BBB Accredited Business.

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