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Business Profile

Adult Family Homes

Taylor Community

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Family Homes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ****** my 90 year old mother has been requesting her refund of $50,000 for greater than a month for a deposit she placed with Taylor Community, a CCRC with offices in Laconia and Wolfboro, NH. The $50,000 was paid as part of an expedited fee as well as a deposit, to be placed on a waiting list for an "Independent Living" apartment (not "Assisted Living"). During ********* time perusing CCRCs, including Taylor Community, ******* made it very clear leading up to signing and making a deposit, to all involved, that her only interest for signing with a CCRC is for Independent Living only. ********* move-in date for an Independent Living apartment was assigned by Taylor Community for Sept 25, 2023. Leading up to ******* submitting her paint color for re-finishing her independent apartment, Taylor Community abruptly changed and breached her agreement. Taylor coerced that her only choice for Taylor Community was "Assisted Living" . The abrupt change, bait and switch, breached ********* agreement.


    ******* ****** is requesting your help to please stop this deception, intimidation, and financial exploitation of improperly withholding her resources. A very simple return of her money is all that she is requesting. There is no "interpretation" of the given situation - these are the facts. With the bait and switch (from an unethically obtained and interpreted medical record), Taylor has breached the agreement, especially since ******* was not under any medical care at Taylor, as she was not yet residing there. ******* clearly did not receive any benefits or services from Taylor Community for her $50,000 deposit and waiting list status for Independent Living fee. Under the consumer protection and elderly abuse protection, Taylor Community should not be entitled to or financially benefit from ********* $50,000 - its is hers.

    Business Response

    Date: 12/08/2023

    Per a signed agreement dated 12/8/23 this complaint has been resolved amicably.  

    Business Response

    Date: 12/08/2023

    Per a signed agreement dated 12/8/23 this complaint has been resolved amicably.  

    Customer Answer

    Date: 12/17/2023



    Complaint: ********


    While there has been acceptance by Taylor Community/******* ******** *o refund my mother her $50,000, this case is to remain open and to show not resolved until my mother is fully paid. It is requested that Taylor Community to expediate payment with the understanding it has been greater than 3 months since my mother has been requesting payment. 



    Sincerely,



    **** ****

    Customer Answer

    Date: 12/17/2023



    Complaint: ********


    While there has been acceptance by Taylor Community/******* ******** *o refund my mother her $50,000, this case is to remain open and to show not resolved until my mother is fully paid. It is requested that Taylor Community to expediate payment with the understanding it has been greater than 3 months since my mother has been requesting payment. 



    Sincerely,



    **** ****

    Business Response

    Date: 01/09/2024

    As our
    initial response to the BBB on 12/8/23 stated, "Per a signed agreement dated
    12/8/23, this complaint has been resolved amicably."

    Although we are not
    contractually obligated to make this payment, per the 12/8/23 signed agreement,
    we did agree to do so—and we agreed to do so within 90 days of said agreement.

    Business Response

    Date: 01/09/2024

    As our
    initial response to the BBB on 12/8/23 stated, "Per a signed agreement dated
    12/8/23, this complaint has been resolved amicably."

    Although we are not
    contractually obligated to make this payment, per the 12/8/23 signed agreement,
    we did agree to do so—and we agreed to do so within 90 days of said agreement.

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