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Business Profile

Construction

Epoxy floor New England

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our epoxy floors done by epoxy floor of New England in May of 2023. We were happy with the jobs look but when winter came we realized the floor because incredibly slippery when even a drop of water hit it. Over the last year, we have tried to work directly with the company to resolve but have not made any traction as they claim this is how it should be. My neighbors both used them and had no issues with the floor being slippery. The company offered to provide a quote to refinish with a different process but I dont believe that is right since no one would pay to have their garage turn into a slipping hazard so they clearly did something wrong the first time.

Epoxy floor New England is NOT a BBB Accredited Business.

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