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Business Profile

Car Dealers

Key Chrysler Dodge Jeep Ram of Lebanon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lease a new vehicle in September and still have not gotten a registration or an inspection sticker. The temp plates are now expired and I drive my 3 children in this vehicle that I put lots of money down on and pay a monthly payment. It is illegal and has been and the dealership is blaming it on the *** but it is their responsibility to get this done? I need some help so the vehicle I pay 530 a month for is legal to be on the road!

    Business Response

    Date: 03/14/2024

    Good morning,

    The reason for the extended delay for registration is due to ******* falling way behind after their shutdown to upgrade their system. After the **************** caught up they informed ** that they lost the *** and we needed to provide a new one. We then had to order a new *** from the dealership that we purchased the vehicle from, this vehicle was not originally from our dealership. The new *** arrived in our main office today and is being sent to the Key CDJR of White ***** and we are going to expedite the registration.

  • Initial Complaint

    Date:09/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep disappointment and frustration regarding service I have received from your dealership during my recent vehicle purchase.

    On August 19, 2023, my wife and I had a two-hour journey to your Jeep dealership in Lebanon NH with great excitement to purchase a 2021 Jeep Grand Cherokee (Overland 4WD Trim). However, it is now September 12, 2023, and I still do not have the vehicle in my possession. This prolonged delay has not only inconvenienced us but has also resulted in my first car payment being due on October 3, 2023, for a vehicle I do not have yet.

    Throughout this ordeal I have had to continuously reach out via texts, e-mail, and phone calls to seek updates on the status of my purchase. Despite repeated promises of texts, emails or call back responses, I have been let without any meaningful communication. This lack of transparency and accountability is deeply concerning.

    Additonally, I spoke to Andrew C***** who is the Sales and Finance Manager on Friday September 8, 2023, who though acknowledging the delay, he has yet to provide me an actual date for my vehicle to be delivered. I must express that this feels inadequate and inappropriate given the circumstances. I firmly believe that this is unfair and unethical of delay which now spans more than three weeks, and I still do not have in my possession.

    I kindly request that this dealership takes immediate action to address this matter. I would appreciate a swift resolution to this issue and expedited delivery of my vehicle, including proper compensation for this inconvenience and frustration caused.

    Business Response

    Date: 10/11/2023

    Good afternoon,

    We are sorry for the delay, but it was a registration issue with the state of MA that we were working to expedite as quickly as possible. We have since paid the customer's first payment for the inconvenience and the customer is currently driving the vehicle. Once again, we would like to apologize for any inconvenience we have caused. 

    Thank you,

    John T*******

Key Chrysler Dodge Jeep Ram of Lebanon is NOT a BBB Accredited Business.

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