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Business Profile

Driving School

Twin State Driving School

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have currently enrolled my daughter in this driving school. She started on 10/25/2022. The entire class was suppose to cost me $824.11 which seems outrageous to begin with but I did half payment on their website which was 334.60 and was told that the other half of the payment would have to be made before she started the class. When I went to make the other half payment I was also told I owed the other half plus deposit which you can only use PayPal. When I went to pay it did not give me the option to pay the other half but instead only gave me the option to pay deposit + fees which was 155.89 and then another payment of half payment + fees which was 334.60 which when added up was more than original price but I paid. Once in class it has proceeded to get worse. Come to find out other people were able to pay the rest half way through the class last week which as never an option given to me. Also I was told by my daughter that her teacher said that before class she should have had a good amount of driving, which she hasn't had much. I have gone with her since but she continues to let me know her teacher has said multiple discouraging things to her like if she doesn't learn to drive better she wont be able to finish class, I have driven with her and there is nothing wrong with her driving. I am also told that she is the only one out of her class that has not driven in Hanover and her teacher has told her she cant and wont bring her driving in traffic until she gets better, she only has 6 classes left. Also during the beginning of the class a student was being disruptive with another student and my daughter was blamed for it even though she did nothing. When driving her teacher is also grabbing the wheel to avoid potholes because she doesn't want to ruin her car and has told her the class is so much so she can get a new car. I am just finding this school very unprofessional for the amount of money I am paying. I almost am feeling like a scam.

Twin State Driving School is NOT a BBB Accredited Business.

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