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Business Profile

Tourist Attractions

Alpine Adventures Outdoor Recreation, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Alpine Adventures Outdoor Recreation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alpine Adventures Outdoor Recreation, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • lynsey m

      Date: 11/09/2024

      My family and I are so very upset with your company! I spoke with a gentleman on October 12th, told him we were coming up to ** and wanted to go zip lining as a family. I informed him that I have a 7 and 9 year old, we talked about heights and he said we could do the tree top adventure. I said great, sign us up. I gave him payment over the phone, filled out the waivers and we were ready to go! Today when we got arrived, we weighed in and were informed that our two daughters couldnt go because they werent 70lbs. At no point when we booked was weight brought up, we talked about height and again the tree top adventure was confirmed to be the best option for us. The gentleman even put me on hold to confirm that the tree top adventure was still being offered for today, Nov 9th. Today, I went back and forth with the manager, she would not provide us with a refund - $485 we spent with your company!!! What a terrible experience. I am outraged! I really cannot believe this happened. We relied on the Alpine Adventure team to provide us with the proper information at the time of booking. They did not. And now we are out $485!!! Are you kidding me!? I would really appreciate the owner to contact me directly.

    • April R

      Date: 10/12/2024

      Read the whole story to understand why this company is not a company to support. My sister, her husband, myself, and my partner drove 3-4 hours to celebrate her birthday and was stuck in 1-2 hours of unexpected traffic to only 30 min late. i called a few hours away to let them know. they said they could only hold for 5 min. My sister and her husband was there 10 min late and she needed to use the bathroom for holding it for 3 hours and they said she couldn't or she would miss her zip lining opportunity. So she missed it and wanted to wait for me. I showed up 20 min later and asked for a voucher for another day that they will be willing to give us. Considering had already paid $456!!!!! The entire time they kept saying no.Not giving us any options or feeling us welcomed/helped. Very disappointed in the company and would not go back/wouldn't want any of my friends/family be treated the *******: we are an 1.5 hour away from this and there was traffic that we weren't aware of. this doesn't normally happen. I have been to this place before a couple of times with o traffic.Don't support this business. They have a monopoly on what they're doing. And they have more business than they know what to do with So they priotize profit over customer service. If you're more than 5 min late they will take you're money and give you nothing. They will overload their schedule if they were smart - they would give more of a ***** period.And the problem is if they did that they would "lose money".". They clearly don't care. It is *************; I love supporting businesses and this is not a business I will support.

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