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Business Profile

Variety Store

Family Dollar

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hi. I did finally hear from Family Dollar - their regional manager called and apologized. They sent me a gift card for part of the money owed me and my credit card dispute took care of the remaining amount owed. I thank you greatly for your help in this matter.

    Sincerely,

    **** *****

    ld do - said I had to go through **************************. She said she was not allowed to mail me the original receipt that they have so I have no way to get a refund!! I live clear in ****! 6/2 I filed report with my credit card company for the $28 dollars that was erroneously recharged to my card and do not know if they will remove that charge but I am still owed the other $28 from the original purchase.

Family Dollar is NOT a BBB Accredited Business.

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