Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Mojo account on 5/11/24. The system and their ******* videos misleads consumers on the strength of their Neighborhood Search feature. I highlighted hundreds of homes and got 5 properties. I contacted support on 5/13/24 to get assistance with the tool and ask if I was doing something incorrectly or if there was another tool. I got **** warm at best service and was told there might be a data upload in 2 weeks. I asked for a refund on my $49 part of the neighborhood search tools since I had it for less than 2 days and was told No.If I am just going to use a dialer, many other options offer that service at over 50% less per month. It should be noted that the billing section has a refund button but they turned it off on my account blocking me from getting a refund.

  Customer Answer

  Date: 05/13/2024

  ******** is a 3 day right to rescind state 

  Here is the State Statute which states: 

   

  407.937.  Right to cancel contract notice of cancellation, effective when form of cancellation.  1.  In addition to any other right under law to rescind a contract, an owner has the right to cancel a contract until midnight of the third business day after the day on which the owner signs a contract which complies with section 407.938.
   2.  The term "third business day" shall exclude all intervening Saturdays, Sundays and national and state holidays.
   3.  Notice of cancellation, if given by mail, is effective when deposited in the mail properly addressed with postage prepaid.
   4.  Notice of cancellation given by the owner need not take the particular form as provided with the contract and, however expressed, is effective if it indicates the intention of the owner not to be bound by the contract.
  --------
  (L. 1992 S.B. 705 3)

  ******************************************************************************************************.

  Business Response

  Date: 05/24/2024

  Please review the attached information:
  
  1) PDF: Mojo Selling Solutions, LLC response to **************** regarding account # ****** in regard to ******************** complaint #********
  2)  Sign Up Step 3.png
  3)  *** downtown ***************png
  4)  *** Lees Summit MO 64086.png
  5)  ****** call documentation.png - (Security information was redacted for ******************** safety.)
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for an extra month of service that I clearly stated to them I simply wasn't going to use. I'm shifting gears and will literally have no use for their service. For exactly all of the 31 days in January, I will not being using their service and it will go unused. Just because certain situations go against their "policies" doesn't make it right. I think it's unethical and overall a bad business practice to not offer refunds for a service that is clearly stated it will not be used. They denied me a refund for January and have been dodging my emails for over 2 weeks now. They are not willing to work with me.

  Business Response

  Date: 01/30/2024

  Although we understand Mr. ******** frustration that our policies do not align with his specific circumstances or desired outcome, calling into question our ethics and business practices in this case is defamatory.  He has misrepresented the situation in his Better Business Bureau complaint as a final effort to strong-arm our company into refunding his payment or to malign our reputation.
  
  Please refer to the 3 attached PDF documents:
  
  1.Mojo Dialing Solutions, LLC's full documentation of communication with Mr. ******** regarding the cancellation of account # ****** and response as they pertain to BBB complaint # *****944.
  
  2.Mojo’s Terms and Conditions of service agreement.
  
  3.Mojo’s Cancellation Terms.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Mojo Dialer will not refund for the service I do not need. I requested today, 11/22/2023 for a refund. The company stated I am not within a “5 day grace period.” My payments have been pulled each month on the 17th, putting me in the “5 day grace period.” This company has not been willing to work with me, as a customer - paying for a service I do not need. I advise against using their service.

  Business Response

  Date: 11/27/2023

  Please find attached 3 pdf documents: 
  Mojo Selling Solutions, LLC response regarding BBB complaint # 209*****. 
  Mojo’s Terms and Conditions of service 
  Mojo’s Cancellation Terms.
  
  
  Regards,
  M********* S*******
  Sales Department Manager
  Mojo Dialing Solutions LLC 
  

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Company Billed me for an extra month of service . I Tried to contact the company by phone and by email as I was directed. They Mentioned I should get refunded, because I called within 5 days, never got refund and no one from company responded at my emails. Please find the Email Log of our discussion.

  Business Response

  Date: 04/06/2023

  Regarding BBB complaint # ******** 
  
  Enclosure:
  
  PDF Detailed statement describing all communication regarding customer ******** **********'s Mojo account PIN: ****** / Account Status: Cancelled / Email: **************@gmail.com

  PDF Copy of Mojo Dialing Solutions LLC’s Terms and Conditions of Use Agreement

  PDF Copy of Mojo Dialing Solutions LLC’s  Cancelation Term

  PNG Copy of ******** **********'s customer service call log

  
  Thank you for your attention to this matter. Please review the attached information and feel free to contact me directly if needed.
  
  Regards.
  Maricarmen S*******
  Sales Department Manager
  Mojo Dialing Solutions LLC
  
  **********@mojosells.com

  ###-###-####

  Customer Answer

  Date: 04/06/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because:

  1. Please find 2 attached images  , print screens that show my communication with the company and the desire to be reimbursed within the reimbursement limit days.  Time stamps from google are present. 

  Clearly the company has communication issue with own customers. 

  2  Also in the communication log , MOJO has attached , there is a missing record , a phone call that I made on  Feb 21 - 2023  "Mojo Selling Solutions, LLC Feb 21" ,where I asked how to cancel my account and was given faulty instruction so my account was not deactivated successfully.  I am also adding that record to the attachments.  

  In conclusion I am requesting the refund and an apology as the company is conducting their business in a dishonest manner. 

  Sincerely,
  
  ******** **********

  Business Response

  Date: 04/11/2023

  Regarding BBB complaint # ******** 
  
  RE: Thursday, 04/ 06 /2023, Continued dispute of monthly recurring subscription charge on 02/23/2023.

  
  Supplementary Enclosure:
  
  PDF Detailed statement responding to customer ******** **********'s complaint, Concern 1.  Customer provided Images, timestamps and how they relate to interactions with Mojo Customer service, call and account logs. Concern 2. The validity of documentation previously provided by Mojo in the original response to the above-mentioned complaint and the allegation that Mojo is “conducting business in a dishonest manner” 
  
  2 PNG screenshots “PIN ****** full log” part 1 & part 2 containing. Mr. Ilincic’s full ‘Account Log’ annotated in color to match the current PDF documentation.
  
  Thanks again for your attention to this matter. Please review the attached information and feel free to contact us again if needed.
  
  Regards.
  Maricarmen S*******
  Sales Department Manager
  Mojo Dialing Solutions LLC
  
  **********@mojosells.com
  

  
  

  Customer Answer

  Date: 04/17/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because:  In the previous submissions you can see my email screenshot with a request for cancelation within the allowed timeframe. I am not  liable for the business not reading they own emails. Also the call for cancelation was placed before the cancelation date and I was wrongful guided how to cancel my account. Taking in account all the material sent before please consider a refund. 

  Let's be logic and separate everything else from the fact that I send a refund request Email to the company 1 Day after being charged for one more month. I am attaching the print screen again. 

  So dear MOJO sales please abide by your own rules and refund me for that month. The request to reverse the charge was placed within 1 day after you charged me. You allow for up to 5 days to request a refund. Also the request was placed at the email provided by the teller. And this email is the main communication form when requesting refunds. So it seems that you are intentionally not reading those refund request emails. 

  ******** **********

  Business Response

  Date: 04/17/2023

  Regarding BBB complaint # ********
  Company: Mojo Selling Solutions, LLC
  Consumer: ******** **********
  
  RE: Monday, 04/17/2003 Continued dispute of monthly recurring subscription charge on 02/23/2023.
  
  We currently find ourselves at an impasse and kindly request BBB Trade Practice Specialist ****** **** help to review all the documentation provided through this process to reach an amicable resolution.
  
  To summarize the points made by Mojo:
  
  1: Mr. **********, subscribed on 01/23/2023 at 02:32 PM EST,  to account PIN ****** by clicking “Sign Up”, he agreed on an established Billing Date in which Mojo automatically charges his credit card  on file, in order to provide continuous service as clearly stated in mojo’s terms of use agreement.
  
  2: Mojo’s terms also state, we do not accept cancellation by phone or email. Users cancel services by logging on to their account on www.mojosells.com. Cancellations are not pro-rated. This means that if users have remaining time left on their subscription period, we DO NOT issue refunds for unused time. The cancellation goes into effect on the next billing date and will have full access to their account until then.
  
  3: We offer a one-time courtesy refund for cancellations received within 5 days after the billing date. This one-time refund will happen automatically upon cancellation (done by the customer in their account) and all data and access to Mojo will be lost. This is not available to users with accounts which have already received their courtesy one-time refund.
  
  4: In trying to address this complaint and the accusation Mojo is “conducting their business in a dishonest manner.” raised by the continued dispute. I have provided detailed documentation of all my conversations with Mr. **********, along with his full account log, the inbound calls made to our business number by both Mr.**********’s phones on the account in question, and how they relate to the screen shots provided by from his google account.
  
  5: Mr. ********** is a previous Mojo account holder that has already received a one-time courtesy refund which was provided beyond the close of the 5-day automatic refund window.
  
  The contact information for the previously cancelled and refunded account PIN: 810326
  Phone: ###-###-#### Email: ************@gmail.com are the same contact information Mr. ********** provided the Better Business Bureau, when filing complaint # ********
  
  
  Please Review Previous Documentation Provided:
  
  BBB complaint # ********.pdf:
  Containing detailed policy and documented conversation with customer ******** **********'s with regard to this matter.
  
  BBB complaint # ******** Part 2.pdf:
  Detailed statement responding to complaint, Concern 1. Customer provided Images, timestamps and how they relate to interactions with Mojo Customer service, full call and account logs. Concern 2. The validity of documentation previously provided by Mojo in the 04/03/2023 response to the above-mentioned complaint.
  
  2 PNG screenshots “PIN ****** full log” part 1 & part 2 containing. Mr. Ilincic’s full ‘Account Log’ annotated in color to match the current PDF documentation.
  
  PNG screenshots “PIN 810326 full log” with evidence of the previous one time refund.
  
  Mojo Terms and Conditions.pdf
  
  Mojo Cancellation Terms.pdf
  
  
  Thanks again for your attention to this matter. Please review the attached information and feel free to contact us again if needed.
  
  Regards.
  Maricarmen S*******
  Sales Department Manager
  Mojo Dialing Solutions LLC
  
  **********@mojosells.com

  Customer Answer

  Date: 04/24/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: I was Guided  wrong  by their sales rep before the cancelation day. I tried to cancel my account before the cancelation day but did not succeeded. Mojo can see my cancelation try in the system, as I deactivated the subscription they provide for phone number and neighborhood search. The day   I was billed I wrote an Email at Billing department as I was guided in the phone call. No way I could know the email for refund as they are giving it only over the phone, so this proves I did discussed with them before the cancelation.   The business did not read that email and did not responded.  So in all honesty I think mojo is Conducting their Business In a damaging way to the society and will disappoint you if you get in a dispute with them . 
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:12/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their product has either been hacked or is used by unscrupulous entities. In the past two weeks have received 16 calls identified as "Mojo Sells" from various "verified" numbers beginning with ******* (the last four digits varied). Those i picked up either had no one on the line or an angry person saying i called them. There is no way to report the issue to Mojo Sells.

  Business Response

  Date: 12/14/2022

  Thank you for reaching out. Our website www.mojosells.com has both a toll-free number to our various departments and a contact form to reach us via email 24/7.

  From the complaint, it appears this is not a customer of ours. It would appear these folks are being contacted by a customer of ours, who are solely responsible for their actions using our tools. 

  Specifically, it appears that a customer of ours may have incorrectly entered their 'call back' information in our system. We can easily rectify this issue if the person making this complaint would call our toll-free number at ************ and provide us with further details, most importantly, the number they are being called at so we can quickly resolve their issue.

   

  Regards, 

  
  David E******

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mojo Dialer has been charging us for two accounts when we only needed one. They have also continued to charge us when we cancelled this account back in April of 2022. They have been charging us $200 a month since May so that's roughly $1,000 additionally they refused to cancel and made up something about not sending the cancelation request from the right email. They have taken advantage of us and are charging us knowing we are not using the service and wanted it cancelled back in April 2022.

  Business Response

  Date: 10/07/2022

  In regard to BBB complaint #18128610
  Company: Mojo Selling Solutions, LLC
  Consumer* ********* *****
  
  Attached is PDF Document BBB complaint #18128610 that outlines the history of contact with Mr. ***** ******** and our Customer Service team's efforts to help resolve this matter expeditiously. We have also included our full Terms of Use, Cancelation terms and a recording of the only customer service call Mr. ******** has placed, that took place today 10/07/2022 at 5:00PM EST.
  
  Please review and feel free to contact us with any additional questions of information we may provide in regard to this matter.
  
  Thank you for your attention in this matter.
  Mojo Selling Solutions LLC