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Business Profile

Dentist

Miles of Smiles, PLLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up an appointment with Miles of Smiles in May 2023 for myself, my husband and daughter. We verified before we attended the appointment that our insurance was accepted and they said yes, and that they would also verify a week before we attended just to be safe. After getting X-rays (husband and me), cleanings (husband and me), and exams (all 3, but barely an exam for our daughter), the bill was $646. They told us our insurance was not in network and that is why the bill is so high. We spoke to our insurance company and they said they are in network and the bill should be lower. We went back and forth with insurance and the dentist for months. My husband spoke to the billing department and they told him the bill was being processed under our insurance and told us the bill will go down, two separate billing department employees told us this. We got the bill again and its the same amount! I have called the billing department twice and have been ignored. I refuse to pay $646 when we were told by our insurance the dentist billed wrong, and the billing department told us the dentist billed wrong. They used a wrong tax ID number too.

Miles of Smiles, PLLC is NOT a BBB Accredited Business.

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