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Business Profile

Apartments

Colonial Village

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from a collection company, Fair Collections and Outsourcing, stating that they are contacting me in regards to a debt owed to Colonial Village in the amount of $626.52 from May 23, 2023. Colonial Village did not contact me on my cell phone, email or via mail in regards to a debt owed to them. They had all my contact information on file but instead chose to send this out to a collection company with no attempt to reach me prior and no regard to how this can affect my insurance and mortgage business. The letter was sent to the incorrect address as well.

    Business Response

    Date: 07/19/2023

    Good afternoon,
    My name is Lindsay, and I am the Property Manager at Colonial Village Apartments. Attached are copies of 3 separate letters which were mailed to ****** ****** and ***** ****. They were mailed on February 23, March 15, and April 7th 2023. These letters gave them a deadline of April 24, 2023 to contact us to either set up a payment arrangement or to pay the balance owed in order to prevent being placed in collections. None of their notices were returned undeliverable.


    On February 22, 2022, the Assistant Property Manager at that time, Cody S****, contacted this household to obtain their forwarding mailing address. They indicated the address was ** ***** ****** ******* ** *****. All correspondence was sent to that mailing address per their instructions. To add, the information provided to the collection agency, including their mailing address, was the same as what was provided to us. ****** ****** stated that he received a letter from the collection agency, but the address they had on file was ** ***** ***** ** ******* **. If this was not the correct address, Mr. ****** would not have received that letter, just as he claims he never received ours. 


    Please let me know if I can assist with any further questions.


    Thank you,


    Lindsay C******
    Property Manager
    Colonial Village Apartments

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment was uninhabitable from December 24, 2022 to December 30, 2022 due to toxic fumes, forcing me to evacuate to hotels. I reported the problem to the apartment office on December 24 but they did not act until the afternoon of December 27. The fumes did not clear until December 30. This cost me $927.10 ($853.20 for hotels, $65.90 for activated charcoal and a fan, and $8.00 for excess utilities running fans 24/7). I requested reimbursement from Colonial Village in writing (including receipts) on January 6, 2023 and have not hear back as of February 9, 2023. At a minimum, they should refund $316.45 (6 days rent during which apartment was uninhabitable).

    Business Response

    Date: 02/21/2023

    We have attempted to reach out to Mr. ****** several times via email, letters and telephone.

    We have yet to hear back from him.

    We will continue to reach out to John in attempt of getting hold of him, in order to discuss the issue further. 

    Best Regards,

    John M*****

    Regional Property Manager 

    Customer Answer

    Date: 02/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** ******

Colonial Village is NOT a BBB Accredited Business.

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