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Business Profile

Apartments

Manchester Gardens, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During my 2 years renting an apartment from a complex, phone calls, voicemails, and messages via their Web portal were seldom if ever answered, and they did not have an email listed on their website to contact. The office itself was only open by ‘appointment only’ which was impossible to get since you could not get a response to begin with. In preparation for moving out, I had messaged the complex’s leasing office via their portal so there would be proof of my requests and I inquired about the requirements for moving out. They stated that I needed to provide a 30 day notice and fill out a form to notify them that I was moving out, which they could drop off in my mailbox. After not receiving the form following multiple requests via the portal and by phone over a span of a few months, I finally notified them of my final day via the portal with a 30 day notice from that point. I did not receive a response, and after multiple attempts I eventually messaged the manager regarding the acknowledgment of my move out date (as well as requested an estimated date for when the maintenance work being done on my apartment would be completed.) I did not receive any response but did receive a move out statement at my door confirming my last day, last month’s rent amount and security deposit amount. When moving out, the work being completed by maintenance staff on my bathroom had still not been completed after over a month, without any response even after multiple requests from me regarding an estimated completion date so I would be able to clean the apartment fully. I bagged up their supplies with a note stating it was supplies left by maintenance so I would not be charged and could clean. I still have not received any response after trying to contact them regarding my security deposit. After moving out, I no longer have access to contact them via the portal or to the messages I sent them. I have been moved out for over 30 days now. My security deposit reimbursement should be $965.

Manchester Gardens, LLC is NOT a BBB Accredited Business.

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