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Business Profile

Event Planner

Be our guest events, NH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Be Our Guest Events to provide day of services for my wedding. Rachel and I signed a contract to perform 8 hours of service on my wedding day, and we spoke over the phone. I should have been more wary as she cancelled our calls and I basically had to bug her to speak about plans for the day of. On my wedding day, Rachel came to start set up, however she left as most everything had been taken care of and was set to return an hour later to help with our ceremony and during the actual reception. She never came back - claimed a family emergency, which may or may not have happened, but she promised a refund via message in the next couple of days. After countless begging for my money back (as stated in my contract for services not rendered), I still haven't gotten it back 2 months later. There has been constant pushing that she's doing her best, but claiming she doesn't have the money to pay me back and that she spent it all already - BEFORE PROVIDING THE SERVICE. I have tried to work with her on getting my money back, but after 2 months this is absolutely unacceptable. I am at a loss and figure I likely will never get my money back, but I will hit all channels to ensure that others do not work with BE OUR GUEST EVENTS, NH.

    Business Response

    Date: 12/15/2022

    Hi ****** 

    I am emailing you to respond to the notice I received in the mail. 

    This issue has been resolved and the consumer was refunded. 

     

    Thanks

  • Initial Complaint

    Date:10/25/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to be our day of coordinator and bartender for our wedding on 10/22/2022. She canceled at 6 am on the day of my wedding. And come to find out she has candles on 4 brides since 9/24/2022. None of us heard from her or seen a refund.

    Business Response

    Date: 12/15/2022

    Hi ****** 

    I am emailing you to respond to the notice I received in the mail. 

     

    This issue has been resolved and the consumer was refunded. 

     

    Thanks

Be our guest events, NH is NOT a BBB Accredited Business.

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