We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Products

Emerson Ecologics/A Fullscript Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Emerson Ecologics/A Fullscript Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Emerson Ecologics/A Fullscript Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fullscript offers two shipping methods--standard and expedited. Expedited shipping is $4.95 and is stated to arrive within 1 to 3 business days, not including the day the order is placed. I always order with expedited shipping as standard shipping can take a week or longer. My expedited orders ship with *** or DHL/****. *** has always arrived within the 1 to 3 day window, however, every DHL/**** shipment has arrived late. In fact, my last two orders shipped from the VA address at the exact same time, one via *** and one via DHL/****. The *** order arrived in 1 day. The DHL/**** order took 5 days to arrive. They have never hit the 1 to 3 day window when shipping via DHL/****, so, I contact Fullscript via chat every time my orders are late to get a credit on the shipping. I cannot count on two hands now how many times I have had to contact customer service for this exact same issue. I have repeatedly asked them to ship to me using only *** and to notify management of this issue. Apparently, those requests have been ignored because my order today was shipped using DHL / **** once again. Finally, a few weeks ago I requested in the chat conversation that a manager call me to discuss this. I have yet to hear from anyone. Upon seeing that DHL/**** was used again today to ship the order I placed yesterday, I reached out to Fullscript via chat once again to request that a manager contact me. I am still awaiting any contact from Fullscript management. Additionally, Fullscript's customer service used to be quick to correct the issue and easy to get ahold of via chat, however, recently they have added ***** an AI chatbot that only complicates the ability to resolve issues. *** is quite useless, actually, but it forces you to go through the chat bot in order to get to a real person. Very frustrating. It has taken up to 30 minutes to receive a chat response from a real person. It is clear Fullscript does not care about their customers.

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed Up for a new account and was told it was active. I placed a first order. Before the order was shipped, i was contacted by the company and asked some questions about my business. I answered accordingly. I was than told my account would be reviewed within 1-2 days. It took much longer for them to review only to find out I’m being accused of resale from a supposed brand parter who has failed to contact me about their accusations. I was than told my account will remain closed even though I never ordered from this company before. I think this is disgraceful business practice.

      Business Response

      Date: 08/29/2022

      While we appreciate your frustration, we have strict business rules that we must adhere to. Please note that our average review time for new accounts takes 1-2  days, and at times may take longer due to demand. For more information please review our site Terms of Sale. If you would like to discuss our processes in more detail, please let us know and our Compliance Team can reach out to you directly.

    Emerson Ecologics/A Fullscript Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.