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Business Profile

Healthcare Management

Elliot Health System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Complaints

This profile includes complaints for Elliot Health System's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elliot Health System has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My child was hospitalized in March. On or around March *****, 2024. She was taken to the ** by ambulance. We provided our insurance to the hospital. Some of the claims were covered. I did not receive any bills in the mail regarding this hospitalization. I only found out there was a balance when I got access to the online portal and was looking up bills from a January 2024 hospitalization.I first called on 6/17/2024 and spoke with ******. I told her we did not receive the billing statement and that I had spoke to ***** on 05/27/2024 to reviewed. I had asked for the account to be put on hold for the insurance to finish their review. I checked again in June on the online portal since, again, I did not receive a statement. I had called the hospital, I did not write down who I spoke with, and was told the claims were denied. I again called my insurance company. I spoke with ******** at Cigna who did started a conference call with ***** at Elliot who was very unhelpful. I called ***** back later in the day and spoke with ******* who called and spoke with ****** and advised her that the billing codes were conflicting with each other. I was provided with reference number 7275. I checked online again today since I had not heard anything in a while. I saw that there was no balance so I clicked on the statement and it looks like there is no balance only because they have now sent the bill to collections! I called ****** who advised me that the coding office reviewed and did not correct the coding. I asked for a manager as this should have been corrected and now the claims have been sent to collections. I have already paid thousands of dollars to the hospital for the January hospitalization and now they are refusing to fix their mistake to have my insurance cover the March hospitalization. I was transferred a manager called ****** who was also not helpful. She said that I could call the insurance again and ask them specifically which code to use. She did not offer any help

    Elliot Health System is NOT a BBB Accredited Business.

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