Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Heating and Air Conditioning

Trolley Crossing Heating & Cooling

Reviews

Customer Review Ratings

5/5 stars

Average of 7 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromCarrie O

    Date: 06/24/2025

    5 stars

    Carrie O

    Date: 06/24/2025

    Highly recommend! They came out right away to check out my central air (the company I've used in the past couldn't see me for over a week!). Trolley was friendly, explained everything to me, pricing was great, and payment was simple. My AC is working much better now! I will definitely call them again in the future and will be recommending them to anyone needing heating and cooling service.

    Trolley Crossing Heating & Cooling

    Date: 06/26/2025

    Thank you so much Carrie, It was a pleaser working with you
    Mike
  • Review fromClifford F

    Date: 12/08/2023

    5 stars

    Clifford F

    Date: 12/08/2023

    Extremely satisfied with the recent Fujitsu ductless heat pump system installed at our home. Tom's communication and quick response to site survey, project quote and installation were refreshing compared to other HVAC companies. Mike, Tom and Tyler were meticulous with their work and we have received many compliments regarding their clean installation. Great hardworking and honest folks to work with; do not hesitate having them perform your next HVAC project!

    Trolley Crossing Heating & Cooling

    Date: 12/13/2023

    Thank you so much for this nice review and we are glad that your happy with our services
    happy Holidays!
  • Review fromLorrie M

    Date: 08/25/2023

    5 stars

    Lorrie M

    Date: 08/25/2023

    We recently bought a house that was built in 1986; it still had the original oil tank and burner. After soliciting 3 bids we chose Trolley Crossing Heating & Cooling which turned out to be 1 of the best decisions we've made in all our home improvements & renovations. Their pricing was by far the best, which wasn't the only consideration. Mike's indepth knowledge of heating systems was impressive. He came in, knew what needed to be done and just got it done. The work is meticulous; the inspector from our town was impressed with the work done. The new propane burner looks like a piece of art work compared to the oil burner beast we had. Another rarity, Mike communicates very well and responds promptly to texts and emails. I would not hesitate to recommend Mike and Trolly Crossing Heating & Cooling for any job they bid on. They are amazing!

    Trolley Crossing Heating & Cooling

    Date: 09/01/2023

    Thank you so much ****** for taking the time to give us a review.
    Mike and Tom
  • Review fromSuzanne A

    Date: 02/03/2023

    5 stars

    Suzanne A

    Date: 02/03/2023

    Trolley Crossing Heating and Cooling is a topnotch company. They were on time, did a very professional job and were extremely good at explaining how the system works. Also, they provided the paperwork and helped us through the process to receive the Energy Savings rebate. This is a great company.

    Trolley Crossing Heating & Cooling

    Date: 02/07/2023

    Thank you so much *****. We appreciate this
    Mike and Tom
  • Review fromDeena R

    Date: 02/01/2023

    5 stars

    Deena R

    Date: 02/01/2023

    Finished a big job ahead of schedule! Very professional and communicative.

    Trolley Crossing Heating & Cooling

    Date: 02/02/2023

    Thank you for taking the time to leave us a review. We really appreciate being able to work with you and look forward to future work with you.
    Have a great day,
    Thanks Mike and Tom
  • Review fromAnn D

    Date: 11/12/2022

    5 stars

    Ann D

    Date: 11/12/2022

    I highly recommend Trolley Crossing Heating and Cooling! Mike and Tom were very professional and went above and beyond in addressing all of my questions. They were respectful of my property and were excellent at communicating throughout the project. The ductless system works great for heating and I can't wait to try out the cooling next summer!

    Trolley Crossing Heating & Cooling

    Date: 11/17/2022

    Thank you ***, You were so easy to work with and we are glad your enjoying your new system
    Thanks
    Mike and Tom
  • Review fromCraig D

    Date: 08/04/2022

    5 stars

    Craig D

    Date: 08/04/2022

    I found Trolley Crossing recommended in a local community online forum to diagnose and repair my central AC. I have had other companies do maintenance over the years but I can never reach them to come back. Mike was very professional, responsive, and on time. The condenser needed replacing and he provided a reasonable proposal for a new, much more efficient replacement. There was a slight delay in receiving it due to supply chain issues but once it was in, it was scheduled for installation and installed promptly and professionally. The new unit is so quiet and efficient. I highly recommend Trolley Crossing Heating & Cooling.

    Trolley Crossing Heating & Cooling

    Date: 08/15/2022

    Thank you *****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.