We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Non-Profit Organization

The Granite YMCA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organization.

Complaints

This profile includes complaints for The Granite YMCA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Granite YMCA has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding a billing and communication issue with the ********************** related to my childs ************ Program at ********************On May 28, 2025, I sent an email to the **** requesting a change to my son Corbins ************ Program schedule. Specifically, I asked for his registration to be canceled for Mondays, Tuesdays, and Fridays from June 1 through June 17, while keeping him enrolled for Wednesdays and Thursdays. I also asked for confirmation that this change would not impact his registration for the ******** school year at Center School. I sent the message to three contacts listed on the ***** website: mzupokfska, dcdagnone, and ********* one responded to my message.Despite my timely outreach, I was charged the full amount on June 9. I then called the **** to discuss this, and unfortunately, the representative I spoke with was not only unhelpful but extremely rude. She refused to transfer me to a manager, made no effort to resolve the issue, and instead told me the responsibility was mine because the documents I signed at registration nearly a year ago required two weeks notice for changes. She also claimed I had contacted the wrong peopletwo allegedly not responsible for registration changes and one who no longer works there. Again, none of this was communicated to me in response to my original message, which I sent in good faith and well in advance of the requested date change.I am asking for:A clear explanation of why my email was not acknowledged or responded to.A correction to the charges applied to my account in light of my timely and reasonable request.Accountability for how this was handled on the phone, including the lack of escalation support.I tried to resolve this directly but was met with a complete lack of professionalism and responsiveness, which is why I am now filing this complaint.I am requesting that all communication regarding this matter be sent via email to: ******************

      Business Response

      Date: 06/24/2025

      We have spoken with this parent and did refund and reiterated the
      policy for the future for her to know how we make changes to payments and child enrollments, and what the YMCA's process
      for that is. I think we have sufficiently completed this complaint. The refund has been issued.

      Business Response

      Date: 06/25/2025

      After discussing the matter with this individual, we have been able to resolve the issue and their concerns. 

    • Initial Complaint

      Date:01/03/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Granite YMCA makes it extremely difficult to cancel a membership. There is no option to do so online, no option to do so over the phone, extremely limited absolute to contact the person responsible for cancellations, and once you do that, they require a 30 day notice of cancellation, and so will continue to bill you even though you have given notice of cancellation and are not using the services or facilities.

      It strikes me as, at the very least, an ethically dubious practice, designed to rip people off for a service they are no longer making use of.

      Business Response

      Date: 01/25/2023

      Mr. ******* experience delays in processing his requested cancellation as it occurred over the holidays. He has fully credited as of 1/2/23 the amount that he was charged for his membership dues.

      There are no outstanding balances due to this past member.

    The Granite YMCA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.