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Business Profile

Optometry

My Eye Dr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

This profile includes complaints for My Eye Dr's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

My Eye Dr has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • My Eye Dr

      2075 S Willow St Manchester, NH 03103-2305

    • My Eye Dr

      401 Daniel Webster Hwy Merrimack, NH 03054-4143

    • My Eye Dr

      865 Lafayette Rd Hampton, NH 03842-1257

    • My Eye Dr

      603 Nashua St. Milford, NH 03055

    • My Eye Dr

      13 Indian Rock Rd Windham, NH 03087-1611

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friday February 10th I was in for only an annual eye exam, no contact fitting. The doctor came in during my exam with the intern and took my contacts that were on the counter and when he came back and did his portion of the exam stated he didn’t know where they went, that someone “must’ve thrown them out”. They gave a “make up” pair of the same brand and monthly however wrong prescription so I had a migraine when I got home and couldn’t see. They said they would get me the right pair after calling multiple times. I took my glasses prescription to another eye center and ordered two pairs of glasses. They came in and the prescription was correct based on what MyEyeDr wrote, however the wrong prescription for me. They were a -1.75 and my last glasses were -2.50, in which I called and they had me come back in the next day. New eye exam showed -2.25 which I have a hard time believing them after they lied and screwed up multiple times on me already. They also gave me that correct -2.50 contact monthly pair, however after getting home I noticed they are expired by over a year. I’ve never had an issue with eye doctors before this location and not only were they rude and lied to my face multiple times, the manager told me this was them “making up for their mistakes”, however these were only further mistakes and now I’m two weeks into this process after paying them for an eye exam, two pairs of glasses, and now I have to go back somewhere else to have my glasses fixed and wait even longer. Completely discourage anyone trusting this business with their eyesight, time, or money.

      Business Response

      Date: 03/06/2023

      The patient was seen at out Merrimack, NH location, not our Manchester location. This is the reason for the delay. 

      After discussing this issue with the doctor, he did apologize for misplacing her contact lenses. It was a mistake, but it was not a lie. The patient was not there for a contact lens fitting so after the patients contacts were misplaced, the doctor was attempting to fit her with something so she could leave. 

      Regarding her glasses prescription, our auto-refractor gave the doctor an initial estimate, and the doctor then confirmed the prescription. The patient returned stating they could not see clearly and the doctor rechecked the patient finding their prescription was in between her old prescription and the new one. This process is not black and white and has many factors involved that can cause it to vary. 

      If any further details are needed please reach out to me directly at ###-###-####. 

      Customer Answer

      Date: 03/10/2023

      The doctor didn’t apologize until my second visit back when I came to have my eye exam done again. Because of this company and this locations staff, my glasses took over a month to get correct when they would’ve been done in a week. Not only that, but the pair of contacts he gave as a replacement were incorrect, and that’s concerning they’ll send drivers on the road not being able to see correctly, when I would’ve been fine if he didn’t throw my contacts away. The make up paid for those contacts were picked up and my right prescription, however expired by over a year!!! This isn’t an ethical practice occurring within this place, and concerning that others are probably being taken advantage of in the same way. 

      Business Response

      Date: 03/15/2023

      I do apologize for the experience that you had at our Merrimack office. If you would like to speak further please feel free to reach out to me directly at ***********@myeyedr.com or at ###-###-####. 

    My Eye Dr is NOT a BBB Accredited Business.

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