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Business Profile

Orthopedic Shoes

The Good Feet Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/20/24 ******************* went to H3332**313433**383136H in **************. She is 79 years old and is on a fixed income. She tried them shoes on : Right foot shoe was to tight, but was ok. At the register, ****** did say, "what is your monthly income"? **** replied $1,100.00/monthly & the transaction was denied. At that moment (******) said, with a smile your approved. **** said, how? did you up&#**;d the income? With no comment, she was not aware of the price of $1,680.00 until after the transcation went through. She then said, I can&#**;t afford them! ****** spoke and said, "you have 30-days to return them. After, she got home and thought more about how much this was, she called the store manager *********************** and she stated its in your paperwork that these are not returnable, we mentioned we didn&#**;t recieve any paperwork at all.

    Business Response

    Date: 04/18/2024

    4.18.2024

    To Whom It May **************** connected with ******************* today @ 4:30PM regarding the return request. I asked about her experience with the supports, and she indicated she tried to wear them for a couple of days and found them too difficult to move forward with. I asked if she had been in for a refit as was her right and she said no. I let **** know we would be willing to return the arch supports as indicated in the warranty with 20% restocking fee. She will be receiving $1200.00 back to Care Credit. **** let me know she no longer drives and would need to find a time for someone to bring her in to return the arch supports. I made sure **** had my contact number, and the name of the current store manager, ********************* as she will need to schedule a time to return as a manager will need to issue the credit to the account. 

    *****************************

    *************

     

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