Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/01/2022 Ledgeview was notified that we needed to move out. There were 2 small children living in the apartment that tested high for lead. We were advised by their doctor to get them out of the apartment asap. Now Ledgeview has turned us over to a collection agency.

  Business Response

  Date: 02/17/2023

  Greetings, 

  At move-in, all of our occupants are given a lead based paint disclosure form which is reviewed and signed by all occupants and an inclusive lead paint hazard brochure.  This property was built before 1978, but has no known lead based paint hazards and no reports regarding lead based paint hazards.  Tenants in question moved in 6/11/2021 and were offered and signed a renewal lease for the period of 07/01/2022 - 05/30/2023.  

  On 10/6/2022, we did receive an email that there was a concern for children in the unit regarding lead exposure and that they would be “vacating at the end of the month”. A response was sent in minutes that we do take concerns of lead seriously, asking if they had been in contact with the State of NH as that will usually create a plan of action or at minimum a notice to the landlord on potential lead based paint hazard being present.  The tenant responded they hadn’t been in contact with the State of NH regarding the matter.  To date, the Landlord has not been contacted by the State of NH regarding potential lead based paint hazards in the building.

  On 10/7/2022, tenants were sent lease break information that comes directly from their lease inclusive of language regarding notice required and lease break fee information.  The response around 11:00 am was: “[I]t is too late for that now. We need to get our children out of the apartment due to the lead exposure. We will be out of the apartment by October 31st.”

  This was accepted as an official written notice to vacate on 10/7/2023 and an email was sent around 2:00pm with our intent to vacate form and the lease break information from the lease was again presented. 

  A security deposit disposition was released on 11/18/2022.  No communication came from the tenants to the office of Ledgeview Commercial or the landlord until after the balance was turned over to collections, with an email sent to Ledgeview Commercial on 12/28/2022.  Unfortunately, due to this balance now owned by a collections agency all contact regarding this balance is through the collections agency at ###-###-####.

  Customer Answer

  Date: 02/24/2023

  There were multiple telephone  conversations regarding breaking the lease which unfortunately cannot be proven. They claimed that they would work with us and try and get us at least some of our security deposit back. Instead they just turned the bill over to collection. Ledgeview Commercial has done this same thing to many other tenants who have had to hire a lawyer just to remove from credit report. We are aware of how old the building is but that does not excuse the fact that there are high levels of lead in the building. We had no choice but to vacate the building. The children had lead poisoning documented by their physician. This is extemely unethical business practice. Now we risk not being able to purchase a home due to this being on our credit report.

  Business Response

  Date: 03/01/2023

  Greetings, 
  This disputes the claim that “There were multiple telephone conversations regarding breaking the lease which unfortunately cannot be proven.”  This is false information.  We do keep logs of all phone calls, all text messages, and all emails. There are no inbound calls from any of the phone numbers on file for any of the 3 tenants in the unit between 8/1/22 and 12/31/2022. There were no outbound calls to tenants at this address from Ledgeview Commercial during that time frame.  I do have records of 1 text from Ms. **** on 9/23/2022 and one text from Mr. ****** on 9/29/2022.  
  All communications thereafter were done via email which was all detailed in the initial response to the complaint “On 10/01/2022 Ledgeview was notified that we needed to move out. There were 2 small children living in the apartment that tested high for lead. We were advised by their doctor to get them out of the apartment asap. Now Ledgeview has turned us over to a collection agency.”
  I feel that it is now verifiable that this complaint is disingenuous in nature based on the consumer knowingly providing false information, I believe that all continued responses will also provide false testimony on this issue and that this complaint should be dismissed. 
  I will proceed with the response in the instance that the BBB does not agree. 
  The complaint is now one of unethical business practices with a desired correction to a credit report.
  There was no false representation of the age of the building.  There was no false representation of the potential hazards of lead based paint.  There was no failure on the landlord or the agent to provide proper disclosures.
  In the very first term of the lease agreement, regarding the lease term, information on lease lease termination is explicitly detailed.  In the second term of the lease agreement, regarding rent, it explicitly states “Landlord or Agent may report rental payment activity and data to credit reporting agencies.” 
  In regards to the desired settlement of  “correction to a credit report.” You have rights under the FCRA. I’ve attached more information on your rights to this response.

  Customer Answer

  Date: 03/02/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 

  I can see this is going nowhere. Ledgeview is full of excuses, I just don’t have time to continue this nonsense. We are lucky to be out of their roach, ********* *** ********** infested apartment. Ledgeview Commercial Partners are the definition of slumlords. 
  
  
  
  Sincerely,
  
  
  
  ******** ****