Complaints

This profile includes complaints for Brady Sullivan Properties, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brady Sullivan Properties, LLC

  670 North Commercial St Ste 303 Manchester, NH 03101-1149

  
• 

  The Lofts at Lancaster Mills

  55 Green Street Clinton, MA 01510

• 

  Junction Shop Lofts

  64 Beacon St Worcester, MA 01610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brady Sullivan is forcing me to sign an additional month to month lease where they are holding me responsible to pay for $2600+ on March 1, even though I am vacating by 2/28. They sent me a form mid-December, asking if I were renewing my lease after it was up 2/28. I called about it and spoke with someone on 12/27. On 12/30 I called and indicated I would be moving out on 2/28, so not renewing my lease and I completed the form. After rereading the form, it does mention a notice to vacate would follow. I swear I never saw the second form until I was checking my email for the snow removal policy on 1/20. I saw I had an incomplete form, opened it and completed it right away. They called me that week stating because I took too long to complete the second form, I have to agree to pay Marchs rent, even though I will be in my new place by then. I have called numerous people and keep getting different stories. One ****** told me there is wiggle room with these forms. Apparently not. Another told me they completely understand and will try to get it waived for me, another ****** called me back and said they couldnt. With the first ****** at the regional office saying it could be waived, I know it is a possibility, theyre choosing to be difficult. The ****** that said they couldnt waive it said they could see about prorating it so I wouldnt have to pay the full month. Now a third ****** is telling me this isnt an option. They said I opened the second form on 12/30. I do not recall seeing this and why would I not sign it if I had already completed the first form saying I was moving? I am also upset no one contacted me when the first form was received but not followed up by the second form..but they called me immediately about the extra payment. I have been living there since 2/15/2024 with no issues until now. I have not paid 3/1/25s rent yetbut I am looking for an adjustment to not pay for rent while Im physically not going to be there any more.

  Business Response

  Date: 02/03/2025

  I have reached out to Ms. ******* directly to discuss this matter. I believe it to be resolved in a satisfactory manner. 

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at the ************** in ****** ** for 2 years. During my time there, my son and I were the victim of multiple thefts including packages and mail from the lobby and garage, and my sons modified bike from the bike rack in the tenant garage. All of the thefts were perpetrated by other residents or the children of residents. In exchange for the return of my property, I opted not to invoke the local police. After another package was stolen, I contacted corporate and was given permission to end my lease early, without any penalties, by one of corporates staff attorneys. We ended up accepting this offer and moving. One year later there is now a collection account of over $10m on my credit history! The ************** staff explained that the staff attorney was admonished for giving me permission and has now changed her story claiming she never said that but I keep impeccable notes proving otherwise. Our experience has now inspired current legislation being voted on in state congress regarding tenant bullying and harassment. Brady Sullivan has a lengthy history of being sued by tenants for unsafe living conditions, lease violations, and tenant on tenant theft. Please remove the collection account as this is a total slap in the face on top of the horrific experience of having our property stolen by other tenants!!!!

  Business Response

  Date: 03/22/2024

  March 22, 2024
  
              Re:  BBB ******************** ID # ***********************************************
  
  Dear Sir or Madam:
  
              I represent **************, LLC (Tourister) the owner of the residential apartment community known as ************** in ******, ************ (Property).  I write in response to the Complaint of former tenant, ********************************* (**************************).
  
              ************************* currently owes Tourister more than $10,620.06 in unpaid utilities,unpaid rent and the repair of damages to her apartment while a tenant at the Property[1]. A copy of the invoice, which includes photographs of the condition in which she left her unit and other supporting materials are enclosed herewith. These charges are valid. These charges are consistent with her lease.  These charges are lawful. ************************** must pay them.
  
              As has repeatedly been the companys experience in its dealings with ************************* in the past, she continues to be untruthful. During her tenancy,************************** violated the terms of her lease on various occasions, including but not limited to failing to pay her rent on time.  She was also repeatedly rude and disrespectful towards staff.
  
   For these reasons, through undersigned counsel, Tourister offered to allow ************************** to be released from her lease early and without penalty in early July 2022. ************************** unequivocally rejected the offer, stating that, We love it here and did not want to move.  Instead, the Landlord agreed to waive a number of fees/fines that had been imposed due to her lease violations and ************************** continued to live at Tourister for many more months. In fact, she subsequently renewed her lease for another one-year term that expired on July 31, 2023.
  
              However,because ************************** purchased a home in the area, she simply moved out before the expiration of her lease and stopped paying her rent as obligated through her lease term.  As outlined above, in addition to skipping out on thousands of dollars of rent owed, ************************* left her unit in a damaged and unclean condition, as a result of which Tourister incurred substantial financial harm.
  
              Contrary to **************************** allegations, the offer to release her form her lease without penalty was not open-ended.  Moreover,************************** categorically rejected the offer. She renewed her lease and continued to live at the Property. As a basic matter of contract law, an offer cannot be accepted once it is rejected.  This has been explained to ************************** previously through written correspondence, which is enclosed hereto.
  
              Furthermore,there was never any offer made waive **************************** liability for utility bills she failed to pay and damages she caused to the ****************, she does not even suggest that is the case and she still owes Tourister for same.
  
              Therefore,for the reasons set forth above, Tourister will not in any way adjust the amount owed by ************************** for which she is liable.
  
              If I can provide you with any additional information, please let me know. Thank you.        
  
                                                              Very truly yours,
  
                                                              *******************************.
  
  Enclosures
  
  
  [1] ************************* suggests in the Complaint that Tourister claims she owes a debt of $10M[illion]. This is simply and demonstrably not true. 

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a great experience with Brady Sullivan over the last 10 years that my family has lived in their buildings (2 different properties). The apartments have been beautiful and staff kind. We have loved the location as well. Unfortunately we have had a problem with the return of our security deposit. We lived in our most recent apartment for 6 years and have taken great care of the apartment. We have worked hard to take care of the stovetop and have used stovetop specific cleaner nightly. Through regular use there have been scratches on the glass of the stovetop. We have not abused the stovetop or been negligent in anyway. After using the stove for 6 years at least 2x per day there have been scratches. When we went through our final walkthroughs both individuals said that the apartment was in great condition and the stovetop had light scratches and could be buffed out. They said that it wasn’t anything serious and we wouldn’t be charged for it. We received our security deposit check two weeks ago and we were charged for the replacement of a stovetop. We have been reaching out to the apartment building and the main office for weeks and only just talked to someone in the main office. They spoke to me for a few minutes and said that the scratches were abuse of their property and they needed to replace the stovetop and we needed to pay for abusing and damaging their property. The stovetop worked perfectly fine, and was not damaged through abuse (which is what RI law says is required in order for something to be considered non wear and tear). Again, we really loved living in the buildings and are disappointed that this is how we are leaving our time there.

  Business Response

  Date: 09/08/2023

  Thank you for reaching out to our organization to discuss this
  matter with the landlord of your former rental home. We certainly appreciate your
  tenancy in our portfolio and do not wish for you to harbor any begrudging
  feelings regarding your move out.  However,
  you have spoken with multiple representatives of the landlord as it relates to
  the displeasure of the security deposit deduction of your stove top. All involved
  parties have dedicated countless hours and have truly made efforts of the
  highest intentions, integrity, and authenticity to find a resolution that would
  be satisfactory on both ends. The stove top, upon replacement, was catalogued
  and has been stored in inventory where associates have reinspected based on
  your query. The consensus of this reexamination was unanimous. The stove top
  required replacement due to clear indications of abuse. Those charges were
  valid and were reasonably assessed. In conclusion, the landlord continues to substantiate
  the outcomes of all previous complaints you have made to other members of its consortium.
  With sincere veneration, thank you again for your tenancy.  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental Unit starting April 4, 2023
  
  Payment: On April 4, 2023 showed proof of and paid:
  
  1. Holding deposit
  2. Application Fee
  3. Security Deposit (1 month's advance rent)
  4. Renter's Insurance
  5. Animal Rent
  6. First Month Rent ($2,350)
  
  Complaint:
  
  I applied for and selected an exclusive home rental community for its benefits. One benefit is trash is included in rent (on-line at Brady Sullivan, Lilac Valley Estates website). Not until AFTER securing ** **** *****, I was told I would have to walk my trash bin 2/10 of a mile on a hill to a curb. After sending a physician's notice of a documented spinal disorder of 20 years that prevents me from doing this, they have yet to provide a viable solution and 2 months trash has piled up - which they have cited me for, called and harassed me about and suggested multiple times I either ask for my neighbors to haul my trash or pay for another service (without offering my money back for the trash payment I am already making). Nearly 2 months of emailing the rental company for solutions has only been met with rebuke and irritation that they are put in a position to find a solution.
  
  I just want the service delivered that I am paying for - clearly stated in my rental agreement.
  
  Thank you for your attention to this matter and I look forward to a solution.
  
  ~ ***** ***** ** ******** **** *** *** ***** **** ****** ****** ******* ********** ********* *** ** ***** ******** ***** * ************ * **************************

  Customer Answer

  Date: 06/15/2023

  The BBB received communication from the customer that the business resolved their issues the same day their complaint was filed

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple complaints filed with Brady Sullivan managament at ****** ******* in Concord, New Hampshire with details and with proof of occurence whenever possible were provided to management regarding dog waste left all over the property, excessive noise from other tenants and the smell of pot and incense coming into our apartment which are all infringing on our fair right to the enjoyment of our living space. While they consistently provide all the standard platitudes, they consistently do not provide any resolution to any of these issues. This is a poorly managed property with an unwillingness to genuinely confront any real issues occurring here. They take the easiest, laziest approach to any and all complaints hoping the problems will go away on their own.

  Business Response

  Date: 08/21/2023

  *** **** ******* * *** **** ************ *** *** * ****** ******* ** *********  *** *** ******* Everything following this - is our response to the complaint.:

  The Landlord agrees with the Complainant that multiple complaints
  were filed with the Management of ****** ******* in Concord, New Hampshire. The
  Landlord has reviewed all complaints as well as the responses and action taken by
  the Management Team on each complaint. These complaints were not regarding any
  singular resident, nor any singular issue, but in fact, complaints were made
  against multiple residents and of multiple reasonings. Due to Fair Housing Laws
  and the confidentiality of the Protected Classes involved, the Landlord does
  not feel that the Better Business Bureau is an appropriate place to conduct business
  regarding these matters. For this reason, the Complainant was offered in person
  meetings and mediation to come to a resolution and understanding of these
  predicaments, but the Complainant never responded to this extension of
  sincerity and objectivity. This representation of our dedication to our
  residents is still tendered and encouraged. 

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I looked at an apartment at the lofts of ********* ***** on March 30,2022. They required me to put a $2610.00 deposit on an apartment that is under construction for them to financially approve my application on March 31,2022. I got approved on April 1,2022.
  On Monday April 3,2022 I went to see it again and decided to not take the apartment (it hadn’t had any more work done to it since the prior Thursday. I was never informed that my deposit was non refundable. They are now telling me that their boilerplate form has it in it.
  
  They are claiming that it is a holding fee!
  
  I believe this is extremely misleading as to my getting my deposit back after 1 business day.
  
  Please advise
  
  *****

  Business Response

  Date: 08/21/2023

  Thank you for reaching out to our organization regarding
  this matter. We are certainly disappointed to hear that any part of your tenancy
  process was less than satisfactory. It is our goal to ensure that our prospects
  have an amazing experience with us from start to finish. We have taken the time
  to investigate the situation regarding your application process as well as your
  decision not to move into apartment ***** of the ***** ** ********* ****, in
  hopes that we may find a way to both come to a solution, and better ourselves as
  an industry leader in the rental housing market and property management profession.
  It appears that in the complaint, you acknowledge that you were able to visit
  the property on April 3rd, 2023, but your move in documents show
  that you were not scheduled to physically sign your lease and take possession of
  the apartment home until April 29th, 2023. Nevertheless, we were overly
  excited to show you such a unique floor plan, that you were shown the apartment
  in not-so-flattering conditions. In the time between your visit and your move
  in, both the leasing and the maintenance team would have certainly transformed
  ***** from what you saw April 3rd, to an immaculate and exhilarating
  representation of our standards and expectations. Regardless of your
  dissatisfaction of the appearance of the apartment, you e-mailed the leasing
  staff on April 7th, 2023: “Could you please send me the documents
  for me to accept moving in the end of April? I will take the loft.” On April 25th,
  2023, you again, e-mailed the leasing staff: “Hi, I am not going to be able to
  take the apartment. My house is not selling, and I can’t move until it does.” Your
  allegation as recorded in this Better Business Bureau complaint does not seem
  to match the communications that were ongoing between yourself and the leasing
  staff throughout this process, as there was never any indication of your distaste
  of the home, only that your inability to sell your house would not allow you
  the volition to maneuver. All the same, it is not in our practice to show apartments
  when they are not presentable, and therefore, after careful consideration,
  despite this inaccurate recant of events, we would like to extend a refund of
  your deposit for the total amount of $2,610.00 as a gesture of good faith and
  as an illustration of our commitment to our award winning and noteworthy
  customer service.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brady Sullivan is an abhorrent company with an long history of health violations. Only after signing a lease with them did I become aware that they've paid out millions in settlements for health violations, including for mold growth, lead paint, and fire safety issues at their various properties. They shouldn't even hold a license to operate here, and I'm not sure how anyone who works for them even looks at themselves in the mirror.
  
  Their inability to abide by even basic health standards has affected me directly because I live in the U.S. Rubber Lofts, where there's virtually always pet waste all over outdoor space surrounding the property. I’m not talking about a few accidents; rather, it's practically impossible to walk in the grass surrounding the property without stepping in waste. Despite this, they never make any attempt to remove it. I've even seen piles of canine refuse in the hallways or stairwells left there for days until someone finds the time to clean it. They will occasionally send out threatening emails to residents about fines for failing to clean up, but it's unclear to me that anyone has ever actually been assessed a fine even though they have cameras all over the facility and surrounding lots. The result? Many residents completely ignore their rules, at the expense of the rest of us. It is a disgusting obvious health hazard.
  
  Due to these health issues, I'm seeking to leave the property. I've found housing and given them 60 days notice to vacate but they want to charge an additional 3 months in rent, even though I only have 4 months remaining on my lease. They're refusing to negotiate a termination; are accusing me of breaking my lease; and are refusing to even try to mitigate their damages resulting from my alleged lease break, in clear violation of RI Gen. Laws § 34-18-40. All of this while they blatantly disregard their obligation to maintain clean and sanitary premises under RI Gen. Laws § 45-24.3-6. I wish I was surprised.

  Business Response

  Date: 08/21/2023

  *** ********** did not fulfill the terms of his lease
  agreement. He elected to vacate his apartment prior to the end of the lease term
  and stop paying the remaining rent he contractually owes.  To deflect from
  his own wrongdoing, he brings up unproven, inaccurate, and incomplete media
  reports of wholly unrelated allegations from more than five (5) years ago at a
  property where he does not—nor has he ever—resided. Particularly where *** ********** does not even raise complaints at his apartment related in any way
  to mold, lead or fire safety, these media reports have absolutely no bearing on
  his tenancy or claims and seem to be simply an unmitigated attempt to reduce
  his debt to the landlord.