Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction with this business was made by mistake. We purchased the same product twice (a season's pass) without realizing it until days later, yet this business refused to provide us with a refund. Instead they offered "store credit," and kept our money. Date(s): First purchase ($389.00) on Dec 12, 2022. 2nd purchase ($389.00) on (approximately) December 22, 2022. Original invoice #: ********** Seeing as this was an honest mistake (husband was on a business trip and wife did not know that the season's pass was already purchased), we figured the McIntyre ski area would be understanding to our predicament and refund us $389.00 for the duplicate ticket. Store credit does not help me pay my other bills in this day & age of skyrocketing inflation.

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 4 pack of tubing tickets but had issues getting reservations. December 26th, we called the resort 5-7 times without answer. The same morning we drove to McIntyre to make a reservation. We spoke to guest services as the ticket line was long and explained we were having issues making a reservation. After showing the e-mail and barcodes, the staff at guest services said the only requirement was to complete waivers and recommended we show up around 11am the day of to do so. Upon our 11am arrival Friday 30 December, the lady at the ticket booth noted we did not have actual tickets. She called a manager over who showed me the note stating “these are not tickets”. I explained my issue and that I came in Monday JUST to get it sorted and explained the information provided. Her response was “What’s their name, they gave you wrong information”. As this point, we both agree incorrect Information was provided, only to be told their staff provided bad information and it’s not the management’s problem. The manager said there was no work around and no refund as “that’s now how this works”. I tried to explain we were on the way back to Boston that evening and had to fly back to AZ early the next morning. She told me to get a reservation for another day… I understand not ever guideline can be waived nor can every complaint be refunded. However, we drove an hour to the resort to ensure this was corrected days prior to even try to use pre-purchased tickets. I only asked if we could not used them after their staff provided bad information for the money to be reimbursed.